211 call centers help connect people with resources

211 call centers help connect people with resources

DOTHAN, AL (WSFA) - 211 call centers across the country are celebrating National 211 Day.

“National 211 day is a day to cast a spotlight on what local 211s are doing within their community and the impacts they’re having,” said Wiregrass 211 Executive Director David Duke.

For the last 11 years, Wiregrass 211 has helped streamline and connect those in need of services with the people who provide help.

“Prior to 211, a lot of information that was out there in the public was either myth, old notes or word of mouth,” said Resource Manager Marc Cronin.. “Things like that weren’t getting the message across to those who had a need.”

“We are that source in the community that provides information that people need to know,” Duke said. “We have answered over 153,000 calls from people living right here in the Wiregrass alone and for those calls we’ve provided over 273,000 referrals to agencies or programs.”

Wiregrass 211 specifically covers Barbour, Coffee, Covington, Dale, Geneva, Henry and Houston counties. As a national agency, its able to provide service to 94 percent of people in the U.S.

“Many states - most states have 100 percent coverage of 211. That includes the state of Alabama. I think we were the third state in the nation to have 100 percent of support," Duke said.

National 211 Day is also a chance for the organization to say thanks to funding partners. 211 is funded through grants and local donations - like the United Way and community sponsors.

Monday, the Wiregrass Marine Corps League Detachment 752 donated a check to the agency to support its efforts.

If you are in need of service, would like to be connected to places to volunteer or donate - call 2-1-1 or 1-888-421-1266.

Copyright 2019 WSFA 12 News. All rights reserved.