Recent 3 On Your Side stories - WSFA.com Montgomery Alabama news.

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  • 3 On Your Side: Most viewed stories of 2017

    3 On Your Side: Most viewed stories of 2017

    Friday, December 15 2017 12:00 PM EST2017-12-15 17:00:19 GMT

    Here are the 20 most viewed 3 On Your Side stories of 2017.  

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    Here are the 20 most viewed 3 On Your Side stories of 2017.  

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  • 3 On Your Side

    UPDATE: Woman gets $45K resolution

    UPDATE: Woman gets $45K resolution

    Thursday, December 14 2017 4:47 PM EST2017-12-14 21:47:03 GMT
    Friday, December 15 2017 12:02 AM EST2017-12-15 05:02:46 GMT
    A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)A couple got $45,000 back over a land dispute thanks to 3 On Your Side. (Source: 3TV)

    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

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    We have an update on a Valley woman and her pricey real estate transaction that went sour. But things have really turned around. 

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  • 3 On Your Side

    Homeowner gets warranty reimbursement

    Homeowner gets warranty reimbursement

    Tuesday, December 12 2017 6:32 PM EST2017-12-12 23:32:20 GMT
    Tuesday, December 12 2017 11:19 PM EST2017-12-13 04:19:11 GMT
    Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)Nick Blocker was waiting for a reimbursement check from a warranty company. (Source: 3TV)

    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

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    A Laveen man expected his home warranty company to help cover some of the repair costs of his air conditioning unit but hadn't received any reimbursement after three months.

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  • 3 On Your Side

    Alert: Unlicensed contractor back to his old tricks again

    Alert: Unlicensed contractor back to his old tricks again

    Monday, December 11 2017 1:42 PM EST2017-12-11 18:42:37 GMT
    Tuesday, December 12 2017 2:39 AM EST2017-12-12 07:39:40 GMT
    Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)Crystal Smith said she gave $700 to Joe Hernandez for new countertops but has not done the job. (Source: 3TV)

    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

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    Unlicensed contractor Joe Hernandez, profiled before on 3 On Your Side, is back in the news.

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  • 3 On Your Side

    Consumer Reports: Secret online shopping tricks

    Consumer Reports: Secret online shopping tricks

    Friday, December 8 2017 12:39 PM EST2017-12-08 17:39:02 GMT
    Saturday, December 9 2017 9:09 AM EST2017-12-09 14:09:15 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

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    By now, we're all pretty aware that most consumers are doing their holiday shopping online. But how do you know know you're really getting the best online deal?

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  • 3 On Your Side

    Alert: Getting your Christmas tree home safely

    Alert: Getting your Christmas tree home safely

    Thursday, December 7 2017 6:05 PM EST2017-12-07 23:05:07 GMT
    Thursday, December 7 2017 10:18 PM EST2017-12-08 03:18:11 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

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    AAA recently published a report with some surprising numbers. The motor club says 500 people were killed over the last four years due to hitting road debris and Christmas trees are considered road debris.

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  • 3 On Your Side

    Scammers using Bitcoin to target victims

    Scammers using Bitcoin to target victims

    Wednesday, December 6 2017 12:18 PM EST2017-12-06 17:18:23 GMT
    Wednesday, December 6 2017 11:30 PM EST2017-12-07 04:30:15 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    If you use Bitcoin, be cautious regarding sensitive information with your account

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    If you use Bitcoin, be cautious regarding sensitive information with your account

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  • 3 On Your Side

    Home warranty company reverses decision and issues a check

    Home warranty company reverses decision and issues a check

    Tuesday, December 5 2017 11:53 AM EST2017-12-05 16:53:07 GMT
    Wednesday, December 6 2017 9:06 AM EST2017-12-06 14:06:14 GMT
    Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)Mario Perfetti said he received a check to resolve his claim over a broken microwave. (Source: 3TV)

    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

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    With the help of 3 On Your Side, a home warranty company issues a Gilbert homeowner a $441 check to resolve a claim.

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  • 3 On Your Side

    TECH NEWS: Cellphone addiction

    TECH NEWS: Cellphone addiction

    Monday, December 4 2017 6:16 PM EST2017-12-04 23:16:48 GMT
    Tuesday, December 5 2017 12:45 AM EST2017-12-05 05:45:19 GMT
    More experts agree that cellphone addiction is real. (Source: 3TV)More experts agree that cellphone addiction is real. (Source: 3TV)

    More experts agree that cellphone addiction is real.

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    More experts agree that cellphone addiction is real.

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  • 3 On Your Side

    Consumer Reports lists recalls

    Consumer Reports lists recalls

    Friday, December 1 2017 2:52 PM EST2017-12-01 19:52:48 GMT
    Friday, December 1 2017 11:40 PM EST2017-12-02 04:40:37 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

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    3 On Your Side likes to remind consumers about important products that are being recalled due to safety risks. With that in mind, here are a few from Consumer Reports that you should know about.

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  • 3 On Your Side

    3 On Your Side recoups nearly $7K during November

    3 On Your Side recoups nearly $7K during November

    Thursday, November 30 2017 1:19 PM EST2017-11-30 18:19:22 GMT
    Thursday, November 30 2017 9:25 PM EST2017-12-01 02:25:43 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side helps viewers recoup nearly $7,000 during November.

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    3 On Your Side helps viewers recoup nearly $7,000 during November.

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  • 3 On Your Side

    Bringing the holidays 'back to the basics'

    Bringing the holidays 'back to the basics'

    Wednesday, November 29 2017 6:32 PM EST2017-11-29 23:32:05 GMT
    Wednesday, November 29 2017 7:39 PM EST2017-11-30 00:39:50 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

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    Holiday shopping can be really stressful. There’s a lot of thought put into shopping. But a financial coach here in the Valley says it doesn’t have to be that way. 

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  • 3 On Your Side

    Phoenix woman says UPS can't track lost iPhones

    Phoenix woman says UPS can't track lost iPhones

    Tuesday, November 28 2017 12:40 PM EST2017-11-28 17:40:05 GMT
    Wednesday, November 29 2017 5:03 PM EST2017-11-29 22:03:19 GMT
    Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)Cassandra Rios says UPS lost two iPhones and won't say how they got lost. (Source: 3TV)

    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

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    A Phoenix woman says UPS lost her iPhones valued at $1,600 and their tracking system can't pinpoint where they are.

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  • VIDEO: Phoenix woman claims UPS lost her iPhones

    VIDEO: Phoenix woman claims UPS lost her iPhones

    A Phoenix woman said she sent two iPhones to her parents in California and UPS lost them. Now she wants to know why. (Tuesday, November 28, 2017)

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  • Are those who telecommute happier?

    Are those who telecommute happier?

    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Are telecommuters happier than those who work in an office?

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    Are telecommuters happier than those who work in an office?

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  • 3 On Your Side

    Update: Good Samaritans help Tempe homeowner

    Update: Good Samaritans help Tempe homeowner

    Wednesday, November 22 2017 3:47 PM EST2017-11-22 20:47:08 GMT
    Wednesday, November 22 2017 11:50 PM EST2017-11-23 04:50:21 GMT
    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished due to an unlicensed contractor. (Source: 3TV)

    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

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    Some good Samaritans came to the rescue of a Valley woman whose remodeling project was unfinished.

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  • 3 On Your Side

    How to avoid buying a 'hurricane car' here in Arizona

    How to avoid buying a 'hurricane car' here in Arizona

    Tuesday, November 21 2017 3:23 PM EST2017-11-21 20:23:30 GMT
    Wednesday, November 22 2017 9:56 AM EST2017-11-22 14:56:14 GMT
    Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)Spotting a "hurricane car" is a lot harder than you think. (Source: 3TV)

    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

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    3 On Your Side teamed up with Carfax to see if the average consumer could spot a "hurricane car."

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  • VIDEO: How avoid a Black Friday dud

    VIDEO: How avoid a Black Friday dud

    3 On Your Side's Gary Harper has some tips on how to spot a deal and avoid a dud on Black Friday. (Monday, November 20, 2017)

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  • 3 On Your Side

    Trends and tips for a safe holiday season

    Trends and tips for a safe holiday season

    Thursday, November 16 2017 12:17 PM EST2017-11-16 17:17:23 GMT
    Thursday, November 16 2017 8:46 PM EST2017-11-17 01:46:37 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

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    First of all, when it comes to purchasing an item, consumers should always ask for a gift receipt. Not only will the person getting the gift appreciate it, but so will the store.

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  • 3 On Your Side

    Peoria man says his tablet 'exploded'

    Peoria man says his tablet 'exploded'

    Tuesday, November 14 2017 5:06 PM EST2017-11-14 22:06:06 GMT
    Thursday, November 16 2017 3:28 PM EST2017-11-16 20:28:08 GMT
    Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)Bob LeBrec said his Galaxy Note exploded but Samsung wouldn't give him a new tablet. (Source: 3TV)

    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

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    A Peoria man says his Samsung Galaxy Note tablet inexplicably caught fire recently but had a hard time dealing with Samsung over the issue.

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  • 3 On Your Side

    Phoenix-area homeowner hopes to get chandelier returned soon

    Phoenix-area homeowner hopes to get chandelier returned soon

    Wednesday, November 15 2017 5:17 PM EST2017-11-15 22:17:20 GMT
    Wednesday, November 15 2017 10:34 PM EST2017-11-16 03:34:33 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

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    A sparkling and majestic looking chandelier currently sits inside a Phoenix repair shop where it's been for more than 3 years. And if it could talk, what a story it could tell.

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  • 3 On Your Side

    Home warranty company denies claim; homeowner frustrated

    Home warranty company denies claim; homeowner frustrated

    Monday, November 13 2017 1:14 PM EST2017-11-13 18:14:37 GMT
    Tuesday, November 14 2017 12:24 AM EST2017-11-14 05:24:50 GMT
    Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)Microwave oven caught fire while being used according to Gilbert homeowner. 13 Nov. 2017 (Source: 3TV/CBS 5 News)

    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

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    Gilbert homeowner says his microwave oven caught fire while being used and he wants it replaced. His home warranty company denies the claim.

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  • 3 On Your Side

    Budgeting for the holidays now can save you financial hardship later

    Budgeting for the holidays now can save you financial hardship later

    Friday, November 10 2017 4:08 PM EST2017-11-10 21:08:57 GMT
    Friday, November 10 2017 11:05 PM EST2017-11-11 04:05:24 GMT
    (Source: 123RF)(Source: 123RF)

    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

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    “There was a study recently that said 45 percent of people would rather skip the holidays altogether,” according to Kelsa Dickey, a financial coach here in the Valley. The reason, she says, is money issues.

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  • 3 On Your Side

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    DIGITAL EXCLUSIVE: Apple's ongoing software glitches

    Thursday, November 9 2017 5:51 PM EST2017-11-09 22:51:16 GMT
    Friday, November 10 2017 12:58 AM EST2017-11-10 05:58:36 GMT
    In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)In this Sept. 15, 2017, photo, the iOS 11 control center is displayed on the iPhone 8 Plus in New York. (Source: AP Photo/Mark Lennihan)

    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

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    Apple keeps releasing new software to correct all the glitches, but just when it thinks everything it working, another glitch pops ups.

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  • 3 On Your Side

    Some employers giving 'paid, paid vacations'

    Some employers giving 'paid, paid vacations'

    Thursday, November 9 2017 6:51 PM EST2017-11-09 23:51:50 GMT
    Friday, November 10 2017 12:49 AM EST2017-11-10 05:49:30 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

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    Catherine Shyu loves taking vacation. And she loves it even more that her boss pays her to do it. It’s part of his paid paid vacation policy.

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  • 3 On Your Side

    Alert: Alarming rise in fraudulent online pet ads

    Alert: Alarming rise in fraudulent online pet ads

    Thursday, November 2 2017 3:18 PM EDT2017-11-02 19:18:46 GMT
    Friday, November 3 2017 1:13 AM EDT2017-11-03 05:13:25 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

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    We've talked about pet scams before and what you need to look out for. Now the Better Business Bureau is issuing a warning, in fact, the BBB says the majority of ads claiming to have a pet for sale are scams.

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  • 3 On Your Side

    Phoenix-area residents band together after being duped out of thousands for barn doors

    Phoenix-area residents ban together after being duped out of thousands for barn doors

    Wednesday, November 1 2017 7:35 PM EDT2017-11-01 23:35:50 GMT
    Thursday, November 2 2017 5:46 PM EDT2017-11-02 21:46:19 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

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    3 On Your Side dealt with a guy more than a decade ago when he would take money for pool tables and then never deliver the product.

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  • 3 On Your Side

    3 On Your Side recoups $11,000 during October

    3 On Your Side recoups $11,000 during October

    Monday, October 30 2017 1:30 PM EDT2017-10-30 17:30:24 GMT
    Tuesday, October 31 2017 12:15 PM EDT2017-10-31 16:15:22 GMT
    When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)When you add up all the money 3 On Your Side was able to save or get refunded for the month of October, it totals $11,119. (Source: 3TV)

    3 On Your Side was able to help a lot of viewers in the month of October.

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    3 On Your Side was able to help a lot of viewers in the month of October.

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  • 3 On Your Side

    Beware of apps that pay

    Beware of apps that pay

    Friday, October 27 2017 1:04 PM EDT2017-10-27 17:04:45 GMT
    Saturday, October 28 2017 1:24 AM EDT2017-10-28 05:24:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

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    "I've earned almost $4,000 in the last few years,” Nicole Luboff boasted. That’s not bad, considering she earned it all just by clicking on surveys or shopping on one of her favorite Apps.

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  • 3 On Your Side

    More men are grocery shopping

    More men are grocery shopping

    Thursday, October 26 2017 5:16 PM EDT2017-10-26 21:16:42 GMT
    Friday, October 27 2017 2:07 AM EDT2017-10-27 06:07:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

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    "In regards to my wife and I, who's the better grocery shopper? I am, without question." Trey Burley jokes, but says it makes sense that he does the grocery shopping for his busy family of four.

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  • 3 On Your Side

    Tempe homeowner says she's 'floored' over contractor

    Tempe homeowner says she's 'floored' over contractor

    Wednesday, October 25 2017 1:14 PM EDT2017-10-25 17:14:04 GMT
    Thursday, October 26 2017 8:21 AM EDT2017-10-26 12:21:49 GMT
    Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)Caitlin Haffner says the mess in her house is the result of an ongoing and unresolved issue with the floor removal company she hired. (Source: 3TV/CBS 5)

    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

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    Caitlin Haffner says she has big plans for her Tempe home and those plans started when she hired a company to remove some of her flooring.

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  • 3 On Your Side

    Update: Gilbert dad receives refund from airline

    Update: Gilbert dad receives refund from airline

    Wednesday, October 25 2017 12:42 PM EDT2017-10-25 16:42:40 GMT
    Wednesday, October 25 2017 6:31 PM EDT2017-10-25 22:31:15 GMT
    Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)Edens says he's been fighting awhile to get his $1,000 back but says it only happened after 3 On Your Side got involved. (Source: 3TV)

    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

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    There's an update on a Gilbert dad who was looking for a $1,000 refund from an airline.  

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  • 3 On Your Side

    Comparing Halloween candy prices

    Comparing Halloween candy prices

    Monday, October 23 2017 4:27 PM EDT2017-10-23 20:27:53 GMT
    Tuesday, October 24 2017 12:53 AM EDT2017-10-24 04:53:15 GMT
    3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)3 On Your Side compared different candy bags to see which had the best bang for the buck. (Source: 3TV)

    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

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    How much will you spend on Halloween this year? For the answer, we sent our 3 On Your Side crew out to do a little comparison shopping and have a little fun.

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  • 3 On Your Side

    Are you a "yo-yo" debtor?

    Are you a "yo-yo" debtor?

    Friday, October 20 2017 3:57 PM EDT2017-10-20 19:57:13 GMT
    Saturday, October 21 2017 1:15 AM EDT2017-10-21 05:15:01 GMT

    Are you a "Yo-Yo" Debtor ?

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    Are you a "Yo-Yo" Debtor ?

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  • 3 On Your Side

    Phoenix family says venue kept their quinceanera security deposit

    Phoenix family says venue kept their quinceanera security deposit

    Wednesday, October 18 2017 1:20 PM EDT2017-10-18 17:20:29 GMT
    Thursday, October 19 2017 12:56 AM EDT2017-10-19 04:56:38 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

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    Phoenix family says they paid $1,000 to a venue for an upcoming Quincenera, but the place abruptly closed down and kept their money.

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  • 3 On Your Side

    Update: MoneyGram theft victim gets refund

    Update: MoneyGram theft victim gets refund

    Tuesday, October 17 2017 5:10 PM EDT2017-10-17 21:10:33 GMT
    Wednesday, October 18 2017 12:55 AM EDT2017-10-18 04:55:12 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

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    In a previous 3 On Your Side report, we told you how a viewer is indeed a "theft victim" but she says no one really cared to listen or investigate, until she got a hold of 3 on your side.

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  • 3 On Your Side

    Update: Cruise passenger reaches resolution

    Update: Cruise passenger reaches resolution

    Monday, October 16 2017 6:25 PM EDT2017-10-16 22:25:17 GMT
    Tuesday, October 17 2017 3:02 AM EDT2017-10-17 07:02:16 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    An update on a Surprise woman who's wanting a full refund from a major cruise company.

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    An update on a Surprise woman who's wanting a full refund from a major cruise company.

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  • Freezing your credit is the best option after Equifax data breach

    Freezing your credit is the best option after Equifax data breach

    Unfortunately, chances are pretty good that your information was stolen from the Equifax data breach. Once you accept that, you should do what you can to protect yourself and freeze your credit.

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    Unfortunately, chances are pretty good that your information was stolen from the Equifax data breach. Once you accept that, you should do what you can to protect yourself and freeze your credit.

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  • 3 On Your Side

    Tips to remember about open enrollment

    Tips to remember about open enrollment

    Saturday, October 14 2017 12:42 AM EDT2017-10-14 04:42:54 GMT
    Saturday, October 14 2017 2:56 PM EDT2017-10-14 18:56:19 GMT

    There are many things to consider when picking out health insurance.

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    There are many things to consider when picking out health insurance.

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  • 3 On Your Side

    Update: Phoenix woman upset over $1,700 water bill

    Update: Phoenix woman upset over $1,700 water bill

    Wednesday, October 11 2017 7:36 PM EDT2017-10-11 23:36:09 GMT
    Thursday, October 12 2017 1:26 AM EDT2017-10-12 05:26:30 GMT
    Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)Ashley Kasprowicz says, emotionally, she's drained and she's about to be financially depleted after losing a battle with the City of Phoenix Water Department. (Source: 3TV)

    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

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    A Phoenix woman who was fighting a $1,700 water bill finally gets a decision on whether she’ll have to pay it.

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  • 3 On Your Side

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    Phoenix-area man can't get gym to stop 'debiting' his bank account

    Tuesday, October 10 2017 11:35 PM EDT2017-10-11 03:35:15 GMT
    Wednesday, October 11 2017 8:32 AM EDT2017-10-11 12:32:06 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Man wants former gym to stop taking money out of his bank account.

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    Man wants former gym to stop taking money out of his bank account.

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  • 3 On Your Side

    Consumer Alert: Beware of barcode fraud

    Consumer Alert: Beware of barcode fraud

    Monday, October 9 2017 11:49 PM EDT2017-10-10 03:49:44 GMT
    Monday, October 9 2017 11:51 PM EDT2017-10-10 03:51:23 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

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    Phoenix is pretty hot when it comes to professional sporting events. Not only do we have four major sports teams, but there are also big ticket artists and other events that are always going on.

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  • 3 On Your Side

    Update: Unlicensed contractor changes business name

    Update: Unlicensed contractor changes business name

    Thursday, October 5 2017 7:11 PM EDT2017-10-05 23:11:53 GMT
    Monday, October 9 2017 4:11 PM EDT2017-10-09 20:11:38 GMT
    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues. (Source: 3TV)

    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

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    In a previous 3 On Your Side report, we introduced you to Kira Girard, a reality TV star from the TV show "Dance Moms." Since that report aired, more drama continues.

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  • 3 On Your Side

    Disappointed cruise passenger wants full refund

    Disappointed cruise passenger wants full refund

    Wednesday, October 4 2017 1:27 PM EDT2017-10-04 17:27:46 GMT
    Wednesday, October 4 2017 1:27 PM EDT2017-10-04 17:27:46 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

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    For $7,000, would you want to visit Caribbean Islands decimated by recent Hurricanes?

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  • 3 On Your Side

    Goodyear homeowner says horse fence company abandoned job

    Goodyear homeowner says horse fence company abandoned job

    Monday, October 2 2017 2:25 PM EDT2017-10-02 18:25:06 GMT
    Tuesday, October 3 2017 1:45 AM EDT2017-10-03 05:45:59 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

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    3 On Your Side convinces company to finish the job. The remaining balance owed was waived. 

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  • 3 On Your Side

    Is dining out ruining your hearing?

    Is dining out ruining your hearing?

    Friday, September 29 2017 2:37 PM EDT2017-09-29 18:37:03 GMT
    Saturday, September 30 2017 3:23 PM EDT2017-09-30 19:23:28 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

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    Millions of people have some sort of hearing loss and more than half report it isn’t from work.

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  • 3 On Your Side

    3 On Your Side recoups nearly $5K during September

    3 On Your Side recoups nearly $5K during September

    Thursday, September 28 2017 1:48 PM EDT2017-09-28 17:48:05 GMT
    Thursday, September 28 2017 11:19 PM EDT2017-09-29 03:19:46 GMT

    The 3 On Your Side Team fights to get your money back.

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    The 3 On Your Side Team fights to get your money back.

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  • 3 On Your Side

    Mesa woman becomes victim of MoneyGram fraud

    Mesa woman becomes victim of MoneyGram fraud

    Wednesday, September 27 2017 3:01 PM EDT2017-09-27 19:01:26 GMT
    Thursday, September 28 2017 5:30 AM EDT2017-09-28 09:30:44 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

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    A Mesa resident says she feels like she's being taken for a ride when she bought a money order from MoneyGram, a money transfer company.

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  • 3 On Your Side

    Valley woman has bad experience with cell phone insurance

    Valley woman has bad experience with cell phone insurance

    Tuesday, September 26 2017 5:25 PM EDT2017-09-26 21:25:19 GMT
    Wednesday, September 27 2017 4:05 AM EDT2017-09-27 08:05:10 GMT
    Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)Bryanna Lempitsky had trouble with her phone insurance after she dropped her phone in the driveway. (Source: 3TV)

    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

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    A Valley woman says she's had cell phone insurance for years but she's never really needed to use it, until recently. But when she put in a claim, things did not go as expected.

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  • 3 On Your Side

    UPDATE: Ripped off homeowner gets help from Valley company

    UPDATE: Ripped off homeowner gets help from Valley company

    Tuesday, September 26 2017 12:21 AM EDT2017-09-26 04:21:12 GMT
    Tuesday, September 26 2017 12:30 AM EDT2017-09-26 04:30:06 GMT
    Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)Contractor comes to the rescue for 3 On Your Side. (Source: 3TV/CBS 5 News)

    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

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    A Licensed remodeling company steps in and fixes a homeowner's problem for absolutely free.

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  • 3 On Your Side

    Are you on the right utility plan?

    Are you on the right utility plan?

    Thursday, September 21 2017 5:04 PM EDT2017-09-21 21:04:19 GMT
    Friday, September 22 2017 12:20 AM EDT2017-09-22 04:20:03 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

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    The Valley is just coming out of some intense summer heat so your utility bill should start dropping. That's what a Surprise, Arizona woman thought, but it was higher than she's ever had before because she was on the wrong utility plan.

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  • 3 On Your Side

    Beware of Facebook 'hoax'

    Beware of Facebook 'hoax'

    Wednesday, September 20 2017 7:21 PM EDT2017-09-20 23:21:32 GMT
    Thursday, September 21 2017 1:00 AM EDT2017-09-21 05:00:38 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

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    When you're on Facebook, you come across all kinds of things and wedged in between all that material can be also be some very clever hoaxes and scams you need to be aware of.

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  • 3 On Your Side

    Anthem couple gets $750 returned from contractor

    Anthem couple gets $750 returned from contractor

    Tuesday, September 19 2017 3:52 PM EDT2017-09-19 19:52:51 GMT
    Wednesday, September 20 2017 4:31 AM EDT2017-09-20 08:31:27 GMT
    An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)An Anthem couple received their $750 back from a contractor after 3 On Your Side got involved. (Source: 3TV)

    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

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    Small pool company that took $750 for pool railings and vanished, returns the money after 3 On Your Side report.

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  • 3 On Your Side

    Woman says Tempe car wash smashed windshield, damaged her car

    Woman says Tempe car wash smashed windshield, damaged her car

    Monday, September 18 2017 6:33 PM EDT2017-09-18 22:33:13 GMT
    Tuesday, September 19 2017 8:21 AM EDT2017-09-19 12:21:51 GMT
    Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)Marie Gamalski said a car wash caused all kinds of damage to her car. (Source: 3TV/CBS 5)

    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

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    A Valley woman thought a simple car wash would help knock off some dust. But instead, that car wash caused all kinds of damage to her car and she's the one being blamed.

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  • 3 On Your Side

    Unlicensed contractor abandons job, keeps $9K

    Unlicensed contractor abandons job, keeps $9K

    Thursday, September 14 2017 11:29 PM EDT2017-09-15 03:29:29 GMT
    Friday, September 15 2017 3:31 AM EDT2017-09-15 07:31:11 GMT
    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job. (Source: 3TV/CBS 5)

    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

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    A remodeling job was a $12,500 project and the homeowner has already paid $9,000, but the unlicensed contractor she hired took all that money and abandoned the job.

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  • 3 On Your Side

    Anthem couple says pool repair company vanished with their money

    Anthem couple says pool repair company vanished with their money

    Wednesday, September 13 2017 2:30 PM EDT2017-09-13 18:30:58 GMT
    Thursday, September 14 2017 1:36 AM EDT2017-09-14 05:36:50 GMT
    Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)Lance Lawry explains where he feel while cleaning the pool. (Source: 3TV)

    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

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    A couple says they paid $750 as a down payment to have hand railings installed so they could keep their balance when getting out of their swimming pool and hot tub. But, they said the owner of a pool company kept their money and failed to deliver those railings.

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  • 3 On Your Side

    Phoenix woman shocked by $1,700 water bill

    Phoenix woman shocked by $1,700 water bill

    Tuesday, September 12 2017 7:16 PM EDT2017-09-12 23:16:06 GMT
    Wednesday, September 13 2017 12:32 AM EDT2017-09-13 04:32:03 GMT
    Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)Ashley Kasprowicz said she receive a $1,700 water bill and doesn't know how it happened. (Source: 3TV)

    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

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    When you move into a new home, there's always added expenses like security deposits and moving bills. But imagine getting a $1,700 water bill.

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  • 3 On Your Side

    Consumer trend: Outfits 'in a box' are all the rage

    Consumer trend: Outfits 'in a box' are all the rage

    Friday, September 8 2017 5:31 PM EDT2017-09-08 21:31:39 GMT
    Saturday, September 9 2017 12:38 AM EDT2017-09-09 04:38:09 GMT
    (Source: Stitch Fix Facebook)(Source: Stitch Fix Facebook)

    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

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    Shopping for clothes is out. The new trend is ordering a complete outfit and getting it delivered.

    More >>
  • 3 On Your Side

    Hurricane Harvey cars may 'flood' Arizona

    Hurricane Harvey cars may 'flood' Arizona

    Thursday, September 7 2017 7:28 PM EDT2017-09-07 23:28:15 GMT
    Thursday, September 7 2017 11:06 PM EDT2017-09-08 03:06:16 GMT
    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey. (Source: 3TV/CBS 5)

    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

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    Seeing cars submerged under water or floating down streets was a pretty common sight within the aftermath of hurricane Harvey.

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  • 3 On Your Side

    Airline denies international flight for teenage sisters

    Airline denies international flight for teenage sisters

    Wednesday, September 6 2017 6:03 PM EDT2017-09-06 22:03:01 GMT
    Thursday, September 7 2017 6:20 PM EDT2017-09-07 22:20:25 GMT
    A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)A Gilbert man ordered airlines tickets through a website and it turned out to be a nightmare. (Source: 3TV)

    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

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    A Gilbert man said booking round trip tickets for his teenage daughters was relatively easy. But during the process, he says someone dropped the ball and it wasn't him.

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  • 3OYS

    Unlicensed contractor takes $2,200 and abandons job

    Unlicensed contractor takes $2,200 and abandons job

    Tuesday, September 5 2017 2:02 PM EDT2017-09-05 18:02:26 GMT
    Wednesday, September 6 2017 12:22 PM EDT2017-09-06 16:22:57 GMT
    Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)Josh Pridemore hired an unlicensed contractor to upgrade his kitchen. (Source: 3TV)

    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

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    A Valley man was ready to give his kitchen a new look and thought he hired someone qualified for the job. But he found out that wasn't the case.

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  • 3 On Your Side

    3 On Your Side recoups $9,300 during August

    3 On Your Side recoups $9,300 during August

    Wednesday, August 30 2017 10:12 PM EDT2017-08-31 02:12:50 GMT
    Thursday, August 31 2017 7:57 PM EDT2017-08-31 23:57:35 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

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    When you add up all the money, 3 On Your Side was able to recoup for our viewers during the month of August, it comes to $9,319. And for the entire year so far, the total amounts to just over $87,061.

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  • 3 On Your Side

    Job seeker duped in online scam

    Job seeker duped in online scam

    Tuesday, August 29 2017 7:31 PM EDT2017-08-29 23:31:29 GMT
    Wednesday, August 30 2017 3:21 AM EDT2017-08-30 07:21:19 GMT
    Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)Mohammad Matin thought he found a temporary job online but he ended up getting scammed. (Source: 3TV)

    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

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    A Phoenix man was looking for a job and thought a temporary position would help. But it did more harm than good.

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  • 3 On Your Side

    Phoenix man says gym 'worked out' his wallet

    Phoenix man says gym 'worked out' his wallet

    Tuesday, August 22 2017 3:23 PM EDT2017-08-22 19:23:08 GMT
    Tuesday, August 29 2017 9:37 AM EDT2017-08-29 13:37:12 GMT

    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

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    A Phoenix man says he owes money to a gym that he shouldn't have to pay. The gym disagrees.

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  • 3 On Your Side

    Alert: Beware of Hurricane Harvey Scams

    Alert: Beware of Hurricane Harvey Scams

    Monday, August 28 2017 5:24 PM EDT2017-08-28 21:24:45 GMT
    Monday, August 28 2017 7:50 PM EDT2017-08-28 23:50:03 GMT
    Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)Hurricane Harvey victims need your help but you should be aware of those who want to take advantage of your generosity. (Source: 3TV/CBS 5)

    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

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    Donating to Hurricane Henry victims is encouraged. However, don't get scammed by in the process.

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  • 3 On Your Side

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    Alert: Valley woman duped out of $37K in 'romance scam' (Part 2)

    Friday, August 25 2017 12:24 AM EDT2017-08-25 04:24:57 GMT
    Friday, August 25 2017 8:44 AM EDT2017-08-25 12:44:41 GMT
    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. (Source: 3TV/CBS 5)

    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

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    In a previous 3 On Your Side report, we introduced you to a valley woman who was duped out of $37,000 in the romance scam. With that said, you might ask yourself "how could someone fall for this?" Turns out, there's a scientific explanation.

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  • 3 On Your Side

    Alert: Valley woman duped out of $37K in 'romance scam'

    Alert: Valley woman duped out of $37K in 'romance scam'

    Thursday, August 24 2017 12:18 AM EDT2017-08-24 04:18:24 GMT
    Friday, August 25 2017 8:44 AM EDT2017-08-25 12:44:09 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

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    Looking for love online is pretty common these days and the number of internet dating services seems endless. One valley woman decided to try one out.

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  • Consumer trend: The gender gap

    Consumer trend: The gender gap

    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

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    The fashion industry purposely has an identity crisis lately with men's inspired clothing for women and women's silhouettes hitting the runways and racks for men. But now clothing lines are going even further by taking gender out of the equation completely. Is this trend simply a fashion fad? Or is it something more? 3 On Your Side's Gary Harper has the lowdown on 'gender neutral' clothing. (Friday, Jan. 27, 2017)

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  • 3 On Your Side

    Update: Valley woman gets $4,500 refund for broken washing machine

    Update: Valley woman gets $4,500 refund for broken washing machine

    Monday, August 21 2017 4:52 PM EDT2017-08-21 20:52:42 GMT
    Tuesday, August 22 2017 12:41 PM EDT2017-08-22 16:41:30 GMT
    Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)Christina Watts couldn't believe her new washing machine broke due to a pillow case. (Source: 3TV)

    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

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    With help from 3 On Your Side a  Valley woman gets her money back after a washing machine mishap that cost her plenty.

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  • 3 On Your Side

    Consumers using power tools to relax

    Consumers using power tools to relax

    Friday, August 18 2017 5:29 PM EDT2017-08-18 21:29:59 GMT
    Saturday, August 19 2017 12:53 AM EDT2017-08-19 04:53:24 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

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    Do you have a muscle cramp that’s putting a cramp in your day? Wouldn’t a massage feel great right about now? Some people are skipping traditional masseuses or massage equipment, saying all you need to ease your pain is right in your garage. 

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  • 3 On Your Side

    Can your HOA issue you a speeding ticket?

    Can your HOA issue you a speeding ticket?

    Thursday, August 17 2017 2:01 PM EDT2017-08-17 18:01:29 GMT
    Friday, August 18 2017 4:20 PM EDT2017-08-18 20:20:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

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    Sun Lakes is in the East Valley and is known for having active adult communities for retirees like Bernie Van Emden. "You name it, they got it here,” Van Emden said of all of the amenities in his development.

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  • 3 On Your Side

    Did you get a 'free cruise' robocall? You may be eligible for $900!

    Did you get a 'free cruise' robocall? You may be eligible for $900!

    Wednesday, August 16 2017 4:41 PM EDT2017-08-16 20:41:37 GMT
    Friday, August 18 2017 11:02 AM EDT2017-08-18 15:02:17 GMT

    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

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    Information about a robocall settlement has been trending on social media and a lot of consumers are wondering it's legitimate. It is true! Open the story to find out what you have to do to get your money.

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  • 3 On Your Side

    Alert: 'Typo Squatting' can take you to wrong website

    Alert: 'Typo Squatting' can take you to wrong website

    Wednesday, August 16 2017 1:33 PM EDT2017-08-16 17:33:56 GMT
    Wednesday, August 16 2017 11:25 PM EDT2017-08-17 03:25:55 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

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    Larry Lumsden uses his computer a lot and in some cases, he has to print something. "The only time I print is when I make a reservation or a tee time or bank statements once a month," Lumsden told 3 On Your Side.

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  • 3 On Your Side

    Viewing the solar eclipse: The blind truth

    Viewing the solar eclipse: The blind truth

    Tuesday, August 15 2017 2:58 PM EDT2017-08-15 18:58:41 GMT
    Wednesday, August 16 2017 1:20 AM EDT2017-08-16 05:20:27 GMT
    And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)And if you don't buy solar eclipse glasses that are approved, you could have a big problem. (Source: 3TV/CBS 5)

    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

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    If you don't buy solar eclipse glasses that are approved, you could have a big problem.

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  • 3 On Your Side

    Glendale couple says gym charged them for personal training they never signed up for

    Glendale couple says gym charged them for personal training they never signed up for

    Monday, August 14 2017 7:47 PM EDT2017-08-14 23:47:49 GMT
    Tuesday, August 15 2017 2:51 AM EDT2017-08-15 06:51:59 GMT
    Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)Daniel Ramirez and his wife said they were charged for personal training sessions they didn't sign up for. (Source: 3TV)

    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

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    A Valley man joined a gym to get in shape. Instead, he says it's his wallet that got a workout.

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  • 3 On Your Side

    Making money using your phone

    Making money using your phone

    Friday, August 11 2017 3:38 PM EDT2017-08-11 19:38:21 GMT
    Friday, August 11 2017 9:18 PM EDT2017-08-12 01:18:11 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

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    How would you like to make extra money each month just for using your smart phone and electronic devices? Companies want to pay you for allowing them to watch your browsing habits.

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  • 3 On Your Side

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    Frustrated homeowner turns to 3 On Your Side for $1,600 refund

    Thursday, August 10 2017 12:42 PM EDT2017-08-10 16:42:57 GMT
    Friday, August 11 2017 1:10 AM EDT2017-08-11 05:10:32 GMT
    Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)Tamara Bricketto gave an unlicensed contractor $1,600 to do some upgrades to her backyard but he never started the work. (Source: 3TV)

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

    More >>

    A homeowner in Apache Junction was looking for someone to redesign her backyard but in the process, she said she lost $1,600 to the man she hired. So she called 3 On Your Side.

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  • 3 On Your Side

    'Sweating' the job interview

    'Sweating' the job interview

    Wednesday, August 9 2017 7:31 PM EDT2017-08-09 23:31:16 GMT
    Thursday, August 10 2017 2:16 AM EDT2017-08-10 06:16:22 GMT
    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? (Source: 3TV/CBS 5)

    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

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    When you head into a stressful job interview, you know what they say: never let ‘em see you sweat. But what if your prospective employer made you sweat --on purpose -- as part of the interview itself? 

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  • 3 On Your Side

    Mechanic 'revved up' over not having been paid

    Mechanic 'revved up' over not having been paid

    Tuesday, August 8 2017 5:56 PM EDT2017-08-08 21:56:29 GMT
    Wednesday, August 9 2017 2:41 AM EDT2017-08-09 06:41:52 GMT
    Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)Bryar Hays wants to get paid but his employer is MIA with payments. (Source: 3TV)

    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

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    A Valley mechanic said he is owed $10,000 and can't seem to collect so he called 3 On Your Side.

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  • 3 On Your Side

    Back-to-School supplies causing 'sticker shock'

    Back-to-School supplies causing 'sticker shock'

    Monday, August 7 2017 5:52 PM EDT2017-08-07 21:52:47 GMT
    Tuesday, August 8 2017 8:32 AM EDT2017-08-08 12:32:23 GMT

    Back-to-School supplies are causing 'sticker shock.'

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    Back-to-School supplies are causing 'sticker shock.'

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  • 3 On Your Side

    Understanding credit card benefits can save you money

    Understanding credit card benefits can save you money

    Friday, August 4 2017 7:19 PM EDT2017-08-04 23:19:00 GMT
    Friday, August 4 2017 11:55 PM EDT2017-08-05 03:55:47 GMT

    Understanding credit card benefits can save you money.

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    Understanding credit card benefits can save you money.

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  • 3 On Your Side

    Does your pet need an attorney?

    Does your pet need an attorney?

    Wednesday, August 2 2017 6:25 PM EDT2017-08-02 22:25:42 GMT
    Friday, August 4 2017 4:36 AM EDT2017-08-04 08:36:12 GMT
    Your pet may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients. (Source: 3TV/CBS 5)Your pet may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients. (Source: 3TV/CBS 5)

    Did your cat cause a catastrophe? Was your canine involved in a caper? They may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients.    

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    Did your cat cause a catastrophe? Was your canine involved in a caper? They may need a lawyer! A lawyer? To represent you and your pet? Yes! We found more attorneys are now specializing in working for four-legged clients.    

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  • 3 On Your Side

    Alert: Scammers are posing as law enforcement

    Alert: Scammers are posing as law enforcement

    Wednesday, August 2 2017 5:13 PM EDT2017-08-02 21:13:19 GMT
    Thursday, August 3 2017 3:55 AM EDT2017-08-03 07:55:34 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    Kathleen Brown is a personal chef and says while she was cooking recently, she got a disturbing phone call.

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    Kathleen Brown is a personal chef and says while she was cooking recently, she got a disturbing phone call.

    More >>
  • Alert: Surprise 'facility fees' at doctors' offices shock consumers

    Alert: Surprise 'facility fees' at doctors' offices shock consumers

    Tuesday, August 1 2017 5:44 PM EDT2017-08-01 21:44:09 GMT
    Wednesday, August 2 2017 12:30 AM EDT2017-08-02 04:30:07 GMT
    Elizabeth Edwards was stunned when she received a bill for $135 from HonorHealth. (Source: 3TV)Elizabeth Edwards was stunned when she received a bill for $135 from HonorHealth. (Source: 3TV)

    If you've never had a billing problem with your doctor, that could change because doctors' offices and their practices are being bought out.

    More >>

    If you've never had a billing problem with your doctor, that could change because doctors' offices and their practices are being bought out.

    More >>
  • 3 On Your Side

    3 On Your Side recoups nearly $9,000 during July

    3 On Your Side recoups nearly $9,000 during July

    Monday, July 31 2017 12:39 PM EDT2017-07-31 16:39:51 GMT
    Tuesday, August 1 2017 12:30 AM EDT2017-08-01 04:30:10 GMT
    These two stories represent some of the money that was recouped or saved thanks to 3 On Your Side. (Source: 3TV/CBS 5)These two stories represent some of the money that was recouped or saved thanks to 3 On Your Side. (Source: 3TV/CBS 5)

    It's the end of the month and that means it's time to see how much money 3 On Your Side has saved for viewers.

    More >>

    It's the end of the month and that means it's time to see how much money 3 On Your Side has saved for viewers.

    More >>
  • 3 On Your Side

    Employers hiring for 'new collar' jobs

    Employers hiring for 'new collar' jobs

    Friday, July 28 2017 1:23 PM EDT2017-07-28 17:23:14 GMT
    Saturday, July 29 2017 12:04 AM EDT2017-07-29 04:04:34 GMT
    Today, there’s a major skills gap in many industries. So, companies are scrambling to attract, train and compensate a whole new category of employee. That means a new kind of collar and new opportunities. (Source: 3TV/CBS 5)Today, there’s a major skills gap in many industries. So, companies are scrambling to attract, train and compensate a whole new category of employee. That means a new kind of collar and new opportunities. (Source: 3TV/CBS 5)

    For generations, people have basically been divvied up into two categories when it comes to their jobs: blue collar or white collar. Today, there’s a major skills gap in many industries.

    More >>

    For generations, people have basically been divvied up into two categories when it comes to their jobs: blue collar or white collar. Today, there’s a major skills gap in many industries.

    More >>
  • 3 On Your Side

    Valley reality TV star says she was duped for $175,000

    Valley reality TV star says she was duped for $175,000

    Thursday, July 27 2017 5:36 PM EDT2017-07-27 21:36:44 GMT
    Friday, July 28 2017 8:57 AM EDT2017-07-28 12:57:12 GMT
    Kira Girard contacted 3 On Your Side complaining that Tom Greenwald left her home unsafe and in disrepair. (Source: 3TV/CBS 5)Kira Girard contacted 3 On Your Side complaining that Tom Greenwald left her home unsafe and in disrepair. (Source: 3TV/CBS 5)

    Valley reality TV star says she handed over $175,000 to remodel her home but in the end, she said the job was botched and her home was left unsafe.

    More >>

    Valley reality TV star says she handed over $175,000 to remodel her home but in the end, she said the job was botched and her home was left unsafe.

    More >>
  • 3 On Your Side

    Arizona Attorney General gets $75K in refunds for concert goers

    Arizona Attorney General gets $75K in refunds for concert goers

    Thursday, July 27 2017 5:02 PM EDT2017-07-27 21:02:48 GMT
    Thursday, July 27 2017 6:52 PM EDT2017-07-27 22:52:40 GMT
    (Photo source: Yelp)(Photo source: Yelp)

    The Arizona Jazz Festival has long been a popular annual event that draws thousands of people for a weekend of entertainment.  

    More >>

    The Arizona Jazz Festival has long been a popular annual event that draws thousands of people for a weekend of entertainment.  

    More >>
  • 3 On Your Side

    Senior citizen nabbed for $3.6K in bank overdraft fees

    Senior citizen nabbed for $3.6K in bank overdraft fees

    Wednesday, July 26 2017 6:54 PM EDT2017-07-26 22:54:42 GMT
    Thursday, July 27 2017 12:28 AM EDT2017-07-27 04:28:22 GMT
    Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600. (Source: 3TV/CBS 5)Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600. (Source: 3TV/CBS 5)

    Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600.

    More >>

    Overdraft fees are a bank's bread and butter. In fact, banks took in nearly $33 billion in overdraft fees last year and one Valley senior citizen contributed to those fees to the tune of $3,600.

    More >>
  • 3 On Your Side

    Grandma scammed out of $13K in 'Grandparent Scam'

    Grandma scammed out of $13K in 'Grandparent Scam'

    Tuesday, July 25 2017 12:39 PM EDT2017-07-25 16:39:51 GMT
    Wednesday, July 26 2017 1:20 AM EDT2017-07-26 05:20:40 GMT
    Irma Orozco said she got a phone call from someone claiming to be her grandson. (Source: 3TV/CBS 5)Irma Orozco said she got a phone call from someone claiming to be her grandson. (Source: 3TV/CBS 5)

    A Phoenix woman got a call from her grandson in trouble, or so she thought. Instead, it was an elaborate scam.

    More >>

    A Phoenix woman got a call from her grandson in trouble, or so she thought. Instead, it was an elaborate scam.

    More >>
  • 3 On Your Side

    Used car purchase leads to title fiasco

    Used car purchase leads to title fiasco

    Monday, July 24 2017 5:26 PM EDT2017-07-24 21:26:31 GMT
    Tuesday, July 25 2017 1:36 AM EDT2017-07-25 05:36:09 GMT
    Don't be duped by a duplicate auto title. (July 24, 2017) [Source: 3TV/CBS 5]Don't be duped by a duplicate auto title. (July 24, 2017) [Source: 3TV/CBS 5]

    A Tolleson man wanted to buy a larger, used car for his growing family but, he wound up in the middle of a major mess. 

    More >>

    A Tolleson man wanted to buy a larger, used car for his growing family but, he wound up in the middle of a major mess. 

    More >>
  • 3 On Your Side

    Prescription drug manufacturers returning money

    Prescription drug manufacturers returning money

    Friday, July 21 2017 1:47 PM EDT2017-07-21 17:47:02 GMT
    Saturday, July 22 2017 12:00 AM EDT2017-07-22 04:00:48 GMT
    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection. (Source: 3TV/CBS 5)Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection. (Source: 3TV/CBS 5)

    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection.

    More >>

    Shoppers are used to money back guarantees for everything from razors to toilet paper. But consumer products aren’t the only things now offering purchase protection.

    More >>
  • 3 On Your Side

    Phoenix woman loses $3.5K to unlicensed contractor

    Phoenix woman loses $3.5K to unlicensed contractor

    Thursday, July 20 2017 2:26 PM EDT2017-07-20 18:26:39 GMT
    Friday, July 21 2017 12:47 AM EDT2017-07-21 04:47:04 GMT
    Abarca hired a guy by the name of Alejandro Marquez who claims to run a company called Alex's Home Remodeling. (Source: 3TV/CBS 5)Abarca hired a guy by the name of Alejandro Marquez who claims to run a company called Alex's Home Remodeling. (Source: 3TV/CBS 5)

    Itzel Abarca has a talent when it comes to remodeling homes. She's done it before and calls renovating houses "fun.” "It is. I truly like it, I love it," she said.

    More >>

    Itzel Abarca has a talent when it comes to remodeling homes. She's done it before and calls renovating houses "fun.” "It is. I truly like it, I love it," she said.

    More >>
  • 3 On Your Side

    'Most Wanted' man dupes senior citizen

    'Most Wanted' man dupes senior citizen

    Wednesday, July 19 2017 7:46 PM EDT2017-07-19 23:46:12 GMT
    Wednesday, July 19 2017 11:22 PM EDT2017-07-20 03:22:46 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    When 3 On Your Side started looking into a so-called handy man, it didn't take long to find out he has quite the past. In fact, it's landed him at the top of the contracting board's "most wanted" list.

    More >>

    When 3 On Your Side started looking into a so-called handy man, it didn't take long to find out he has quite the past. In fact, it's landed him at the top of the contracting board's "most wanted" list.

    More >>
  • 3 On Your Side

    Chandler woman has unusual problem with internet service

    Chandler woman has unusual problem with internet service

    Tuesday, July 18 2017 6:05 PM EDT2017-07-18 22:05:47 GMT
    Wednesday, July 19 2017 3:43 AM EDT2017-07-19 07:43:47 GMT
    Ruth Earl-Adams was having trouble with her internet. (Source: 3TV)Ruth Earl-Adams was having trouble with her internet. (Source: 3TV)

    Being able to work from home is always a nice perk and you usually need the internet to do that. But a Chandler woman says with her internet down, she can’t work and can’t get a paycheck.

    More >>

    Being able to work from home is always a nice perk and you usually need the internet to do that. But a Chandler woman says with her internet down, she can’t work and can’t get a paycheck.

    More >>
  • 3 On Your Side

    Don't get ripped-off following a Monsoon storm

    Don't get ripped-off following a Monsoon storm

    Monday, July 17 2017 5:41 PM EDT2017-07-17 21:41:32 GMT
    Monday, July 17 2017 9:03 PM EDT2017-07-18 01:03:57 GMT
    Monsoon storms can leave costly damage. (17 July 2017) [Source: 3TV/CBS5]Monsoon storms can leave costly damage. (17 July 2017) [Source: 3TV/CBS5]

    Arizona's monsoons have a history of leaving behind some severe damage. From downed trees, to leaky roofs, repairs can be costly. 

    More >>

    Arizona's monsoons have a history of leaving behind some severe damage. From downed trees, to leaky roofs, repairs can be costly. 

    More >>
  • 3 On Your Side

    There may be a reason your office space annoys you

    There may be a reason your office space annoys you

    Friday, July 14 2017 1:15 PM EDT2017-07-14 17:15:19 GMT
    Saturday, July 15 2017 12:14 AM EDT2017-07-15 04:14:37 GMT
    More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges. (Source: 3TV/CBS 5)More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges. (Source: 3TV/CBS 5)

    More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges.

    More >>

    More than 70 percent of American workers now work in open office spaces. If you can see everyone around you when you sit down to get the job done, you know it can increase collaboration, but there can also be challenges.

    More >>
  • 3 On Your Side

    3 On Your Side cameras catch moving company 'in the act'

    3 On Your Side cameras catch moving company 'in the act'

    Thursday, July 13 2017 2:42 PM EDT2017-07-13 18:42:34 GMT
    Friday, July 14 2017 6:42 AM EDT2017-07-14 10:42:52 GMT
    Maricopa County had the largest population growth in the United States last year, and with the growth comes a lot of complaints about moving companies. (Source: 3TV/CBS 5)Maricopa County had the largest population growth in the United States last year, and with the growth comes a lot of complaints about moving companies. (Source: 3TV/CBS 5)

    According to the U.S. Census bureau, Maricopa County had the largest population growth in the United States last year and with the growth comes a lot of complaints about moving companies.

    More >>

    According to the U.S. Census Bureau, Maricopa County had the largest population growth in the United States last year and with the growth comes a lot of complaints about moving companies.

    More >>
  • 3 On Your Side

    Update: resolution reached with online dating service

    Update: resolution reached with online dating service

    Wednesday, July 12 2017 5:11 PM EDT2017-07-12 21:11:23 GMT
    Thursday, July 13 2017 12:36 AM EDT2017-07-13 04:36:11 GMT
    Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV)Back in March, Gray paid Phoenix Singles around $3,800 to help her find a man to meet her criteria. (Source: 3TV)

    A woman from Sun City had an ongoing battle with an online dating service but thanks to 3 On Your Side, a resolution was reached.

    More >>

    A woman from Sun City had an ongoing battle with an online dating service but thanks to 3 On Your Side, a resolution was reached.

    More >>
  • Beware: 'Free' apps may cost you

    Beware: 'Free' apps may cost you

    Tuesday, July 11 2017 6:35 PM EDT2017-07-11 22:35:31 GMT
    Wednesday, July 12 2017 12:30 AM EDT2017-07-12 04:30:08 GMT
    There is always a catch for those "free" apps for your phone. (Source: 3TV/CBS 5)There is always a catch for those "free" apps for your phone. (Source: 3TV/CBS 5)

    Free apps are everywhere but "free" always comes with a price.

    More >>

    Free apps are everywhere but "free" always comes with a price.

    More >>
  • 3-On-Your-Side

    3-On-Your-Side

    Gary Harper and 3-On-Your-Side help a man with his phone bill. (10 July 2017) [Source: 3TV/CBS 5]Gary Harper and 3-On-Your-Side help a man with his phone bill. (10 July 2017) [Source: 3TV/CBS 5]

    Gary Harper and 3-On-Your-Side help a man with his phone bill.

    More >>

    Gary Harper and 3-On-Your-Side help a man with his phone bill.

    More >>
  • 3 On Your Side

    Valley man's credit score drops 100 points over fraudulent cell phone bill

    Valley man's credit score drops 100 points over fraudulent cell phone bill

    Monday, July 10 2017 12:35 PM EDT2017-07-10 16:35:21 GMT
    Tuesday, July 11 2017 12:31 AM EDT2017-07-11 04:31:02 GMT
    Charlie Moses said his credit score dropped after receiving a fraudulent bill. (Source: 3TV/CBS 5)Charlie Moses said his credit score dropped after receiving a fraudulent bill. (Source: 3TV/CBS 5)

    An East Valley man said he was on the hook for a cell phone bill that didn't belong to him so he contacted 3 On Your Side for help.

    More >>

    An East Valley man said he was on the hook for a cell phone bill that didn't belong to him so he contacted 3 On Your Side for help.

    More >>
  • 3 On Your Side

    Retailers are getting transparent with their pricing

    Retailers are getting transparent with their pricing

    Friday, July 7 2017 3:53 PM EDT2017-07-07 19:53:59 GMT
    Friday, July 7 2017 11:31 PM EDT2017-07-08 03:31:51 GMT
    “Transparent pricing is basically when a retailer breaks down everything from sourcing where a fabric comes from to transportation to how much a zipper costs,” says fashion trend analyst Charcy Evers.  (Source: 3TV/CBS 5)“Transparent pricing is basically when a retailer breaks down everything from sourcing where a fabric comes from to transportation to how much a zipper costs,” says fashion trend analyst Charcy Evers.  (Source: 3TV/CBS 5)

    Have you ever wondered if it’s worth paying $300 for a handbag when another is only $50 or $100 on a blouse when another is $25? Sure, retailers claim “quality” controls cost, but now consumers want to know what exactly drives price tags.

    More >>

    Have you ever wondered if it’s worth paying $300 for a handbag when another is only $50 or $100 on a blouse when another is $25? Sure, retailers claim “quality” controls cost, but now consumers want to know what exactly drives price tags.

    More >>
  • 3 On Your Side

    Mesa homeowner says she was ripped off by house painter

    Mesa homeowner says she was ripped off by house painter

    Thursday, July 6 2017 1:13 PM EDT2017-07-06 17:13:59 GMT
    Friday, July 7 2017 12:48 AM EDT2017-07-07 04:48:20 GMT
    Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating.Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating.

    Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating. ”I was excited about getting the house painted,” Gregory told 3 On Your Side.

    More >>

    Karen Gregory says her Mesa home has nice curb appeal. But, she also says it's time for some updating. ”I was excited about getting the house painted,” Gregory told 3 On Your Side.

    More >>
  • 3 On Your Side

    You may have missing money you don't know about

    You may have missing money you don't know about

    Wednesday, July 5 2017 7:43 PM EDT2017-07-05 23:43:02 GMT
    Thursday, July 6 2017 12:30 AM EDT2017-07-06 04:30:13 GMT
    There's a free website that you can go to to see if you are owed money. (Source: 3TV/CBS 5)There's a free website that you can go to to see if you are owed money. (Source: 3TV/CBS 5)

    Finding lost money is always a good feeling. But sometimes that money is a sizable amount and you never know it’s even there unless you look in right spots.

    More >>

    Finding lost money is always a good feeling. But sometimes that money is a sizable amount and you never know it’s even there unless you look in right spots.

    More >>
  • 3 On Your Side

    3 On Your Side recoups $10K in June for viewers

    3 On Your Side recoups $10K in June for viewers

    Thursday, June 29 2017 1:35 PM EDT2017-06-29 17:35:39 GMT
    Sunday, July 2 2017 3:27 PM EDT2017-07-02 19:27:27 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    3 On Your Side's goal is to get your hard-earned money back for you. However, when we can't, we still get justice in other ways. 

    More >>

    3 On Your Side's goal is to get your hard-earned money back for you. However, when we can't, we still get justice in other ways. 

    More >>
  • 3 On Your Side

    Frustrations continue with robocalls

    Frustrations continue with robocalls

    Wednesday, June 28 2017 8:11 PM EDT2017-06-29 00:11:36 GMT
    Thursday, June 29 2017 8:40 AM EDT2017-06-29 12:40:13 GMT
    If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone. (Source: 3TV/CBS 5)If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone. (Source: 3TV/CBS 5)

    If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone, in May alone, Americans received nearly 3 billion of those calls.

    More >>

    If you are on the "Do Not Call Registry" and you're still getting those annoying robocalls, you’re not alone, in May alone, Americans received nearly 3 billion of those calls.

    More >>
  • 3 On Your Side

    Valley man forgets decimal point; pays $4,781 instead of $47.81

    Valley man forgets decimal point; pays $4,781 instead of $47.81

    Tuesday, June 27 2017 1:01 PM EDT2017-06-27 17:01:34 GMT
    Wednesday, June 28 2017 1:49 AM EDT2017-06-28 05:49:26 GMT
    Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5)Jeff Lev was trying to pay his CenturyLink bill in the amount of $47.81 and accidentally sent in the wrong amount. (Source: 3TV/CBS 5)

    An Avondale man has a billing blunder when he accidentally forgot the decimal point but when he said CenturyLink wouldn't give him his money back, he called 3 On Your Side. 

    More >>

    An Avondale man has a billing blunder when he accidentally forgot the decimal point but when he said CenturyLink wouldn't give him his money back, he called 3 On Your Side. 

    More >>
  • 3 On Your Side

    Oil changes: Should you consider using synthetic oil?

    Oil changes: Should you consider using synthetic oil?

    Monday, June 26 2017 7:13 PM EDT2017-06-26 23:13:34 GMT
    Tuesday, June 27 2017 3:05 AM EDT2017-06-27 07:05:33 GMT
    AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)AAA of Arizona is advising consumers to start thinking about using synthetic oil. (Source: 3TV/CBS 5)

    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  ?

    More >>

    The high temperatures in the Valley can be dangerous for you but they can also take a toll on your car. With that in mind, AAA of Arizona is advising consumers to start thinking about using synthetic oil.  

    More >>
  • 3 On Your Side

    Save money by cleaning your mattress

    Save money by cleaning your mattress

    Wednesday, June 21 2017 12:56 PM EDT2017-06-21 16:56:29 GMT
    Wednesday, June 21 2017 8:52 PM EDT2017-06-22 00:52:45 GMT

    In order to protect your investment, you should give your mattress a good cleaning

    More >>

    In order to protect your investment, you should give your mattress a good cleaning

    More >>
  • 3 On Your Side

    Keep your private information safe when paying bills by phone

    Keep your private information safe when paying bills by phone

    Tuesday, June 20 2017 2:51 PM EDT2017-06-20 18:51:32 GMT
    Wednesday, June 21 2017 1:33 AM EDT2017-06-21 05:33:37 GMT
    Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)Buying items online is made easier with apps but it's also easier for hackers to get to your private information. (Source: 3TV/CBS 5)

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

    More >>

    It may be getting easier to use your phone to make purchases these days but it's also getting easier for hackers to get to your private information.

    More >>
  • 3 On Your Side

    How to save money on groceries

    How to save money on groceries

    Tuesday, June 20 2017 2:58 PM EDT2017-06-20 18:58:12 GMT
    Tuesday, June 20 2017 4:24 PM EDT2017-06-20 20:24:45 GMT
    (Source: USDA)(Source: USDA)

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

    More >>

    Buying groceries is probably one of the most expensive things in your family budget. But there are some things you can do to keep you from getting sticker shock at the cash register.

    More >>
  • 3 On Your Side

    Your passport may not be valid

    Your passport may not be valid

    Friday, June 16 2017 3:43 PM EDT2017-06-16 19:43:24 GMT
    Saturday, June 17 2017 9:56 AM EDT2017-06-17 13:56:45 GMT

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

    More >>

    It’s travel time! That means once-in-a-lifetime vacations or glamorous getaways. Before you go, what’s on your checklist? Flight and hotel? Booked. Bags? Packed. Read all the passport rules for where you’re going? No?!

    More >>
  • 3 On Your Side

    Update: Unlicensed contractor charged with felonies

    Update: Unlicensed contractor charged with felonies

    Thursday, June 15 2017 11:11 PM EDT2017-06-16 03:11:18 GMT
    Friday, June 16 2017 6:39 AM EDT2017-06-16 10:39:22 GMT
    After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)After handing over money to Bryan Hayden, Matt Sargent said the unlicensed contractor stopped showing up to his home and kept all the money. (Source: 3TV/CBS 5)

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

    More >>

    His name is Bryan Hayden and 3 On Your Side was there when he was finally caught and cuffed. People like Matt Sargent say, it's a relief.

    More >>
  • 3 On Your Side

    Glendale woman says car wash damaged her car

    Glendale woman says car wash damaged her car

    Wednesday, June 14 2017 5:03 PM EDT2017-06-14 21:03:25 GMT
    Thursday, June 15 2017 12:47 PM EDT2017-06-15 16:47:48 GMT
    Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)Dana Frasso says her new pre-owned car was damaged at a Phoenix car wash. (Source: 3TV/CBS 5)

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

    More >>

    A Glendale woman says she simply took her car to get it washed and wound up getting $1,500 in damage. 

    More >>
  • 3 On Your Side

    Sun City woman disappointed with online dating service

    Sun City woman disappointed with online dating service

    Monday, June 12 2017 6:14 PM EDT2017-06-12 22:14:48 GMT
    Thursday, June 15 2017 12:46 PM EDT2017-06-15 16:46:07 GMT
    Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)Dorothy Gray says she signed up for an online dating service but wasn't happy with the results. (Source: 3TV/CBS 5)

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

    More >>

    A Sun City woman says she signed up for an online dating service but wasn't happy with the results so she called 3 On Your Side.

    More >>
  • 3 On Your Side

    Companies develop 'hi-tech' deals for consumers

    Companies develop 'hi-tech' deals for consumers

    Tuesday, June 13 2017 7:06 PM EDT2017-06-13 23:06:13 GMT
    Tuesday, June 13 2017 11:59 PM EDT2017-06-14 03:59:59 GMT
    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout. (Source: 3TV/CBS 5)

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

    More >>

    Some big-name companies are using computer-driven, “artificial intelligence” algorithms to crunch a whole lot of data and figure out how much to charge you at checkout.

    More >>
  • 3 On Your Side

    Consumers frustrated with 'hi-tech' cars

    Consumers frustrated with 'hi-tech' cars

    Friday, June 9 2017 4:58 PM EDT2017-06-09 20:58:40 GMT
    Saturday, June 10 2017 9:15 AM EDT2017-06-10 13:15:07 GMT
    Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)Some car owners say they aren't in love with the high-tech features in their cars. (Source: 3TV/CBS 5)

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

    More >>

    Shari Von Holton has a love-hate relationship with her car. She says the vehicle is great. It’s the technology she has an issue with, like all the buttons, explaining, “I don’t even know what half of them do.”

    More >>
  • Update: Rental scam victim gets money back

    Update: Rental scam victim gets money back

    Thursday, June 8 2017 12:57 PM EDT2017-06-08 16:57:13 GMT
    Friday, June 9 2017 4:40 AM EDT2017-06-09 08:40:06 GMT
    3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)3 On Your Side helped Tyesha Brown get $1,350 back -- money she was scammed out of while searching for a place to rent. (Source: 3TV/CBS 5)

    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

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    Rental scam victim is thrilled 3 On Your Side helps get her money returned.

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  • 3 On Your Side

    Alert: Beware of fake checks in your mailbox

    Alert: Beware of fake checks in your mailbox

    Thursday, June 8 2017 2:11 AM EDT2017-06-08 06:11:10 GMT
    Thursday, June 8 2017 6:36 AM EDT2017-06-08 10:36:58 GMT
    Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)Tanya Christman, a Goodyear resident, said she received a $2,195 check that was part of a scam. (Source: 3TV/CBS 5)

    Alert: Beware of fake checks in your mailbox

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    Alert: Beware of fake checks in your mailbox

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  • 3 On Your Side

    Customer 'heated' over cracked stove

    Customer 'heated' over cracked stove

    Tuesday, June 6 2017 6:30 PM EDT2017-06-06 22:30:14 GMT
    Wednesday, June 7 2017 6:40 AM EDT2017-06-07 10:40:02 GMT
    Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)Monica Dunham had her glass stove crack but says Sears wouldn't honor her extended warranty. (Source: 3TV/CBS 5)

    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

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    A Glendale woman was in a losing battle with Sears over a broken stove so she contacted 3 On Your Side.

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  • 3 On Your Side

    Consumer alert: Watch where you place a popular car air freshener

    Consumer alert: Watch where you place a popular car air freshener

    Monday, June 5 2017 4:29 PM EDT2017-06-05 20:29:38 GMT
    Tuesday, June 6 2017 2:42 AM EDT2017-06-06 06:42:21 GMT
    Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)Just prior to entering the wash tunnel, Shi McCray says an attendant handed her a square-shaped air freshener made by a company called Wonder Wafers. (Source: 3TV/CBS 5)

    Consumer alert: Watch where you place a popular car air freshener.

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    Consumer alert: Watch where you place a popular car air freshener.

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  • 3 on Your Side puts money back in consumers' pockets in 2017

    3 on Your Side puts money back in consumers' pockets in 2017

    Sunday, April 2 2017 1:35 AM EDT2017-04-02 05:35:18 GMT
    Monday, June 5 2017 1:06 PM EDT2017-06-05 17:06:25 GMT
    (Source: Shane Morris via 123RF)(Source: Shane Morris via 123RF)

    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

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    3 On Your Side is not just great at solving consumers' problems, the team also is excellent at getting people their money back. We keep a running total that we update monthly. 

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  • 3 On Your Side

    May results for 3 On Your Side

    May results for 3 On Your Side

    Thursday, June 1 2017 1:03 PM EDT2017-06-01 17:03:23 GMT
    Friday, June 2 2017 1:58 AM EDT2017-06-02 05:58:48 GMT
    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)3 On Your Side helped recoup more than $12,000 for our viewers during the month of May. (Source: 3TV/CBS 5)

    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

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    3 On Your Side helped recoup more than $12,000 for our viewers during the month of May.

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  • 3 On Your Side

    Homeowner says warranty company won't repair A/C

    Homeowner says warranty company won't repair A/C

    Wednesday, May 31 2017 12:54 PM EDT2017-05-31 16:54:23 GMT
    Thursday, June 1 2017 10:23 AM EDT2017-06-01 14:23:33 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

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    With the help of a crane, Jody Clute is having a new air conditioner installed on her roof. It's a big investment she's been worrying about ever since her old air conditioner recently broke down.  

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  • 3 On Your Side

    Digging yourself out of the student loan crisis

    Digging yourself out of the student loan crisis

    Tuesday, May 30 2017 7:52 PM EDT2017-05-30 23:52:26 GMT
    Wednesday, May 31 2017 1:23 AM EDT2017-05-31 05:23:48 GMT
    More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)More than half of Arizona college graduates are currently saddled with loans. (Source: 3TV/CBS 5)

    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

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    Do you have student loans you’re trying to pay off? You’re not alone. Lenders say, collectively, they are owed $1.3 trillion from borrowers. 

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  • 3 On Your Side

    Consumer travel trend

    Consumer travel trend

    Friday, May 26 2017 2:50 PM EDT2017-05-26 18:50:24 GMT
    Tuesday, May 30 2017 12:30 AM EDT2017-05-30 04:30:05 GMT
    One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)One in three travelers now prefers private accommodations. (Source: 3TV/CBS 5)

    Some home-rental sites target are geared toward specific types of travelers.

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    Some home-rental sites target are geared toward specific types of travelers.

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  • 3 On Your Side

    Online returns made easier

    Online returns made easier

    Thursday, May 25 2017 7:05 PM EDT2017-05-25 23:05:58 GMT
    Thursday, May 25 2017 11:53 PM EDT2017-05-26 03:53:30 GMT
    Companies are making it easier to return items. (Source: 3TV/CBS 5)Companies are making it easier to return items. (Source: 3TV/CBS 5)

    Companies are making it easier to return items. 

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    Companies are making it easier to return items. 

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  • 3 On Your Side

    Valley senior citizen stuck in 'free trial offer'

    Valley senior citizen stuck in 'free trial offer'

    Wednesday, May 24 2017 1:06 PM EDT2017-05-24 17:06:22 GMT
    Thursday, May 25 2017 12:30 AM EDT2017-05-25 04:30:09 GMT
    Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)Joan Davidson, 74, ordered a "free product" she heard about over the radio, now she is being charged $200 every month. (Source: 3TV/CBS 5)

    Valley woman has already been billed a total of $800 for products she says she doesn't want.

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    Valley woman has already been billed a total of $800 for products she says she doesn't want.

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  • 3 On Your Side

    Valley man finally gets tax refund

    Valley man finally gets tax refund

    Tuesday, May 23 2017 2:11 PM EDT2017-05-23 18:11:39 GMT
    Wednesday, May 24 2017 2:06 PM EDT2017-05-24 18:06:01 GMT
    Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)Erasmo Ysasi was supposed to get his tax refund in mid-March. (Source: 3TV/CBS 5)

    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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    A viewer in tonight's 3 On Your Side says he should have received his Arizona tax refund back in mid-March, that was two months ago. And he says when he calls the department of revenue, he gets nowhere.

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  • 3 On Your Side

    Consumer Alert: Rent scam dupes Mesa woman

    Consumer Alert: Rent scam dupes Mesa woman

    Monday, May 22 2017 12:32 PM EDT2017-05-22 16:32:17 GMT
    Tuesday, May 23 2017 12:30 AM EDT2017-05-23 04:30:09 GMT
    Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)Tyesha Brown thought she scored a deal on a new place to rent. (Source: 3TV/CBS 5)

    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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    Rental scams are alive and well right now. A Mesa woman found out the hard way.

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  • 3 On Your Side

    'Made in the USA.' Is it really?

    'Made in the USA.' Is it really?

    Thursday, May 18 2017 1:39 PM EDT2017-05-18 17:39:35 GMT
    Friday, May 19 2017 4:07 AM EDT2017-05-19 08:07:17 GMT
    Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)Some websites help consumers find products that were actually made in the USA, as claimed. (Source: 3TV/CBS 5)

    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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    When you make a purchase, do you look to see if an item was “Made in the USA?” Buying American-made merchandise seems patriotic and helps the economy, but what do those claims really mean? 

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  • 3 On Your Side

    Auto insurance premiums have gone up and there's a reason

    Auto insurance premiums have gone up and there's a reason

    Wednesday, May 17 2017 1:05 PM EDT2017-05-17 17:05:12 GMT
    Thursday, May 18 2017 2:58 AM EDT2017-05-18 06:58:43 GMT

    Auto insurance rates have gone up because 2015 was a bad year.

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    Auto insurance rates have gone up because 2015 was a bad year.

    More >>
  • 3 On Your Side

    Update: Viewer loses battle to cancer and unlicensed contractor

    Update: Viewer loses battle to cancer and unlicensed contractor

    Tuesday, May 16 2017 3:58 PM EDT2017-05-16 19:58:51 GMT
    Wednesday, May 17 2017 1:36 PM EDT2017-05-17 17:36:33 GMT
    Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS  5)Agostinho Lopes still has the $15,000 from Barbara Carrick. (Source: 3TV/CBS 5)

    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

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    The last time 3 On Your Side reported on this viewer, we were optimistic something good would happen to her. But that is nowhere near what happened. 

    More >>
  • 3 On Your Side

    Don't fall for the 'Federal Grant Scam'

    Don't fall for the 'Federal Grant Scam'

    Monday, May 15 2017 12:36 PM EDT2017-05-15 16:36:56 GMT
    Tuesday, May 16 2017 8:31 AM EDT2017-05-16 12:31:03 GMT
    Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)Sheri Leger fell for the Federal Grant Scam. (Source: 3TV/CBS 5)

    The Federal Grant Scam is very convincing and continues to dupe folks.

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    The Federal Grant Scam is very convincing and continues to dupe folks.

    More >>
  • 3 On Your Side

    Deadline approaching for consumers wanting money from Diamond Resorts

    Deadline approaching for consumers wanting money from Diamond Resorts

    Monday, May 15 2017 12:18 PM EDT2017-05-15 16:18:11 GMT
    Monday, May 15 2017 2:30 PM EDT2017-05-15 18:30:25 GMT
    (Source: DiamondResorts.com and 3TV/CBS 5)(Source: DiamondResorts.com and 3TV/CBS 5)

     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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     The Arizona Attorney General’s Office wants to remind consumers about an approaching deadline regarding a $800,000 timeshare settlement. 

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  • 3 On Your Side

    Stolen tax information on the dark web

    Stolen tax information on the dark web

    Thursday, May 11 2017 4:56 PM EDT2017-05-11 20:56:56 GMT
    Friday, May 12 2017 8:18 AM EDT2017-05-12 12:18:14 GMT
    Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)Experts say thieves are stealing W-2 information and selling it on the part of the Internet hidden from search engines known as the dark web. (Source: 3TV/CBS 5)

    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

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    It may be passed tax time, but that doesn’t mean the stress is over. Experts say thieves are stealing W-2 information and selling it on the part of the internet hidden from search engines known as the dark web.

    More >>
  • 3 On Your Side

    Phoenix homeowner waiting 3 months for new roof

    Phoenix homeowner waiting 3 months for new roof

    Thursday, May 11 2017 12:22 PM EDT2017-05-11 16:22:45 GMT
    Thursday, May 11 2017 12:22 PM EDT2017-05-11 16:22:45 GMT
    Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)Frances Nevarez and her husband says their patio roof has been unfinished for months. (Source: 3TV/CBS 5)

    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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    A Phoenix couple said they hired a company to put on a new ratio roof but after paying for half the job upfront, the roof still isn't completed so they called 3 On Your Side.

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  • 3 On Your Side

    New parents stuck with $1,127 medical bill

    New parents stuck with $1,127 medical bill

    Tuesday, May 9 2017 12:47 PM EDT2017-05-09 16:47:26 GMT
    Wednesday, May 10 2017 9:50 AM EDT2017-05-10 13:50:13 GMT
    Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)Donald Degray said he was surprised to receive a $1,127 bill after the birth of his daughter Neda. (Source: 3TV/CBS 5)

    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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    A Phoenix family says they did everything they could to ensure the birth of their baby daughter would be covered in-network. Now, they say they're left with a bill they shouldn't have to pay.

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  • 3 On Your Side

    San Tan neighborhood says cable lines are a safety hazard

    San Tan neighborhood says cable lines are a safety hazard

    Monday, May 8 2017 8:07 PM EDT2017-05-09 00:07:32 GMT
    Tuesday, May 9 2017 1:11 PM EDT2017-05-09 17:11:48 GMT

    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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    An Arizona woman had been living with a "safety hazard" and when she couldn't fix the problem on her own, she contacted 3 On Your Side.

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  • 3 On Your Side

    Consumer Trend: Electric Bikes

    Consumer Trend: Electric Bikes

    Thursday, May 4 2017 6:14 PM EDT2017-05-04 22:14:05 GMT
    Friday, May 5 2017 12:31 AM EDT2017-05-05 04:31:02 GMT
    eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)eBikes have a small, battery-powered electric motor that activates only when you pedal. (Source: 3TV/CBS 5)

    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

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    A new consumer product seems to be catching on. We're talking about electric bikes. They're pretty popular overseas, but they seem to really be catching on here.

    More >>
  • 3 On Your Side

    $9K stolen from Valley man's bank account is returned

    $9K stolen from Valley man's bank account is returned

    Wednesday, May 3 2017 12:32 PM EDT2017-05-03 16:32:38 GMT
    Thursday, May 4 2017 12:21 AM EDT2017-05-04 04:21:09 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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    After two months, a Scottsdale man finally gets his $9,000 returned to his bank account with 3 On Your Side's help.

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  • 3 On Your Side: Summer savings tips

    3 On Your Side: Summer savings tips

    Tuesday, May 2 2017 4:03 PM EDT2017-05-02 20:03:21 GMT
    Wednesday, May 3 2017 12:27 AM EDT2017-05-03 04:27:29 GMT
    Summer can be a big budget buster. (Source: 3TV/CBS 5)Summer can be a big budget buster. (Source: 3TV/CBS 5)

    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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    Pool weather is here, temperatures are rising and kids will be out of school soon. But don't let all the build-up make you forget about your finances.

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  • 3 On Your Side

    3 On Your Side recoups $23K during April

    3 On Your Side recoups $23K during April

    Monday, May 1 2017 12:51 PM EDT2017-05-01 16:51:11 GMT
    Tuesday, May 2 2017 12:32 AM EDT2017-05-02 04:32:06 GMT
    When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)When you total up the month of April, 3 On Your Side helped save or recoup $23,296. (Source: 3TV/CBS 5)

    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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    3 On Your Side helps recoup $23,000 for viewers during the month of April.

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  • 3 On Your Side

    Scottsdale man says $9K stolen from bank account

    Scottsdale man says $9K stolen from bank account

    Thursday, April 27 2017 4:15 PM EDT2017-04-27 20:15:44 GMT
    Friday, April 28 2017 1:27 AM EDT2017-04-28 05:27:15 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Scottsdale man wants $9,000 returned immediately.

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    Scottsdale man wants $9,000 returned immediately.

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  • 3 On Your Side

    Man says Mesa police holding his gun 'hostage'

    Man says Mesa police holding his gun 'hostage'

    Thursday, April 27 2017 12:57 AM EDT2017-04-27 04:57:47 GMT
    Thursday, April 27 2017 12:57 AM EDT2017-04-27 04:57:47 GMT
    (SOURCE: 3TV/CBS 5)(SOURCE: 3TV/CBS 5)

    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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    Nicholas Bamper is a gun enthusiast. It's something he learned while serving his country.

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  • 3 On Your Side

    Phoenix woman says car rental company owes for wrecked car

    Phoenix woman says car rental company owes for wrecked car

    Tuesday, April 25 2017 12:09 PM EDT2017-04-25 16:09:36 GMT
    Wednesday, April 26 2017 12:31 AM EDT2017-04-26 04:31:01 GMT
    Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)Lisa Casey said a driver plowed into her Ford Taurus but was having problems with a rental car's insurance company. (Source: 3TV/CBS 5)

    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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    A Phoenix woman said a reckless driver totaled her car but the insurance company who was handling the matter was ignoring her. So she contacted 3 On Your Side.

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  • 3 On Your Side

    Law bans medical balance billing

    Law bans medical balance billing

    Monday, April 24 2017 6:45 PM EDT2017-04-24 22:45:34 GMT
    Tuesday, April 25 2017 1:20 AM EDT2017-04-25 05:20:54 GMT
    State Senator Debbie Lesko sponsored bill to eliminate the practice of  "balance billing".  24 April 2017State Senator Debbie Lesko sponsored bill to eliminate the practice of "balance billing". 24 April 2017

    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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    State Senator Debbie Lesko sponsored a bill that helps eliminate something referred to as "balance billing" in the medical field. And that legislation, just recently passed. Balance billing has been a problem for years and even though it's illegal in other states, it's very legal here in Arizona. But not for long. 

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  • 3 On Your Side

    Consumer trend: Magnetic masks

    Consumer trend: Magnetic masks

    Friday, April 21 2017 6:55 PM EDT2017-04-21 22:55:49 GMT
    Saturday, April 22 2017 1:20 AM EDT2017-04-22 05:20:14 GMT

    Magnetic Masks gaining popularity, but do they work?

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    Magnetic Masks gaining popularity, but do they work?

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  • Consumer trend: Magnetic masks

    Consumer trend: Magnetic masks

    Beauty blogger Dena Smith loves to try new products. So, when she heard about magnetically-charged facial masks, she was eager to give one a try. 

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    Beauty blogger Dena Smith loves to try new products. So, when she heard about magnetically-charged facial masks, she was eager to give one a try. 

    More >>
  • 3 On Your Side

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Peoria homeowner paints 'middle finger' on house; neighbors outraged

    Thursday, April 20 2017 12:34 PM EDT2017-04-20 16:34:32 GMT
    Friday, April 21 2017 1:00 AM EDT2017-04-21 05:00:17 GMT
    According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)According to Ernie Leas, he painted a giant middle finger on the front of is garage door because of an ongoing feud with his neighbors that started 20 years ago. (Source: 3TV/CBS 5)

    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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    A man painted a middle finger on his garage door because of an ongoing feud with neighbors. And his actions don't stop there.

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  • 3 On Your Side

    Tax terror? How to prepare for next year's tax filing

    Tax terror? How to prepare for next year's tax filing

    Wednesday, April 19 2017 2:51 PM EDT2017-04-19 18:51:49 GMT
    Thursday, April 20 2017 12:30 AM EDT2017-04-20 04:30:09 GMT
    A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)A Valley financial coach says now is the time to think about taxes for next year. (Source: 3TV/CBS 5)

    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

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    The tax deadline was Tuesday, April 18, 2017, and if you're giving a sigh of relief thinking you don't have to think about it for another year, think again. Now is the best time to start thinking about taxes for next year.

    More >>
  • 3 On Your Side

    $7,500 big screen TV has big problems

    $7,500 big screen TV has big problems

    Tuesday, April 18 2017 12:28 PM EDT2017-04-18 16:28:15 GMT
    Wednesday, April 19 2017 12:30 AM EDT2017-04-19 04:30:08 GMT
    Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)Rich Minkle says his $7,500 TV doesn't work anymore. (Source: 3TV/CBS 5)

    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

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    Sony says customer's $7,500 is two months past their warranty and won't repair the broken TV.

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  • 3 On Your Side

    Senior citizen gets $3,100 refund

    Senior citizen gets $3,100 refund

    Monday, April 17 2017 7:03 PM EDT2017-04-17 23:03:55 GMT
    Tuesday, April 18 2017 9:37 AM EDT2017-04-18 13:37:54 GMT
    Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)Beverley Evans had trouble getting her money back after being unsatisfied with her hearing aids. (Source: 3TV/CBS 5)

    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

    More >>

    A Valley woman was unsatisfied with her hearing aids and returned them but called 3 On Your Side when she didn't get her refund.

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  • 3 On Your Side

    Mini boot camps for young entrepreneurs

    Mini boot camps for young entrepreneurs

    Friday, April 14 2017 12:28 PM EDT2017-04-14 16:28:12 GMT
    Saturday, April 15 2017 1:35 AM EDT2017-04-15 05:35:55 GMT

    There are mini-boot camps to teach kids about being entrepreneurs.  

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    There are mini-boot camps to teach kids about being entrepreneurs.  

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  • 3 On Your Side

    Consumer trend: Microadventures

    Consumer trend: Microadventures

    Thursday, April 13 2017 1:01 PM EDT2017-04-13 17:01:49 GMT
    Friday, April 14 2017 12:30 AM EDT2017-04-14 04:30:09 GMT
    More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)More and more people are taking short vacations that are full of adventure. (Source: 3TV/CBS 5)

    More and more people are taking short vacations that are full of adventure. 

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    More and more people are taking short vacations that are full of adventure. 

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  • 3 On Your Side

    Glendale man battles out-of-network medical bill

    Glendale man battles out-of-network medical bill

    Wednesday, April 12 2017 4:32 PM EDT2017-04-12 20:32:24 GMT
    Thursday, April 13 2017 12:44 AM EDT2017-04-13 04:44:01 GMT
    Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)Albert Barbosa asked Aetna who would be a good in-network doctor but he said he was given the name of an out-of-network doctor. (Source: 3TV/CBS 5)

    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

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    A Glendale man couldn't believe the medical bill after he went to the doctor. He said he asked his insurance company for an in-network doctor, but was referred to an out-of-network physician.

    More >>
  • 3 On Your Side

    Most drivers 'under-pressure' with their tires

    Most drivers 'under-pressure' with their tires

    Tuesday, April 11 2017 1:17 PM EDT2017-04-11 17:17:10 GMT
    Wednesday, April 12 2017 11:27 AM EDT2017-04-12 15:27:12 GMT
    A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)A study has revealed that less than 10 percent of cars had all of their tires properly inflated. (Source: 3TV/CBS 5)

    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

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    A study has revealed that less than 10 percent of cars had all of their tires properly inflated and that can spell trouble when it comes to the Arizona heat.

    More >>
  • 3 On Your Side

    Debt collectors calling to collect taxes for IRS

    Debt collectors calling to collect taxes for IRS

    Monday, April 10 2017 1:17 PM EDT2017-04-10 17:17:22 GMT
    Monday, April 10 2017 11:06 PM EDT2017-04-11 03:06:13 GMT
    It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)It may sound like a scam but real debt collectors working with the IRS will be calling people who owe back taxes. (Source: 3TV/CBS 5)

    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

    More >>

    A small number of taxpayers will be getting calls from debt collectors working for the Internal Revenue Service.

    More >>
  • 3 On Your Side

    More consumers buying allergy devices

    More consumers buying allergy devices

    Friday, April 7 2017 1:32 PM EDT2017-04-07 17:32:17 GMT
    Saturday, April 8 2017 2:21 AM EDT2017-04-08 06:21:11 GMT

    More consumers are buying high-tech allergy devices.

    More >>

    More consumers are buying high-tech allergy devices.

    More >>
  • More consumers buying allergy devices

    More consumers buying allergy devices

    We all know of medical devices you can carry to help stop an allergic reaction.

    More >>

    We all know of medical devices you can carry to help stop an allergic reaction.

    More >>
  • 3 On Your Side

    Stop spam texts

    Stop spam texts

    Thursday, April 6 2017 4:50 PM EDT2017-04-06 20:50:19 GMT
    Friday, April 7 2017 12:32 AM EDT2017-04-07 04:32:43 GMT
    There are some apps that can help with getting spam text messages. (Source: 3TV/CBS 5)There are some apps that can help with getting spam text messages. (Source: 3TV/CBS 5)

    Most of us get text messages on our phones but there is nothing more annoying than getting spam text messages. However, there are a few ways to stop them.

    More >>

    Most of us get text messages on our phones but there is nothing more annoying than getting spam text messages. However, there are a few ways to stop them.

    More >>
  • 3 On Your Side

    Update: Valley homeowner finally gets 'shade'

    Update: Valley homeowner finally gets 'shade'

    Wednesday, April 5 2017 5:17 PM EDT2017-04-05 21:17:10 GMT
    Thursday, April 6 2017 4:33 PM EDT2017-04-06 20:33:47 GMT

    "I'm so happy, I got my shutters yesterday," said Kathy Waggoner, who finally has the new shutters that she paid for-- shutters that improved not only the look of the inside of her home, but the outside as well. 

    More >>

    "I'm so happy, I got my shutters yesterday," said Kathy Waggoner, who finally has the new shutters that she paid for-- shutters that improved not only the look of the inside of her home, but the outside as well. 

    More >>
  • 3 On Your Side

    ALERT: Be aware of online pet selling scams

    ALERT: Be aware of online pet selling scams

    Tuesday, April 4 2017 12:22 PM EDT2017-04-04 16:22:49 GMT
    Wednesday, April 5 2017 12:29 AM EDT2017-04-05 04:29:07 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A Phoenix man was tricked into wiring $4,000 for puppies he never got.

    More >>

    A Phoenix man was tricked into wiring $4,000 for puppies he never got.

    More >>
  • 3 On Your Side

    Valley man's bank deposit goes into wrong account

    Valley man's bank deposit goes into wrong account

    Monday, April 3 2017 6:25 PM EDT2017-04-03 22:25:41 GMT
    Wednesday, April 5 2017 12:14 AM EDT2017-04-05 04:14:05 GMT

    One little number turned into one big headache for a Valley man, after his bank deposit accidentally went into the wrong account.

    More >>

    One little number turned into one big headache for a Valley man, after his bank deposit accidentally went into the wrong account.

    More >>
  • Heads up on 'hearables'

    Heads up on 'hearables'

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely. 

    More >>

    A new device called the co-pilot can put a bug in the ear of truckers they're not driving safely. 

    More >>
  • 3 On Your Side

    Nearly $9,000 recovered in March for viewers

    Nearly $9,000 recovered in March for viewers

    Thursday, March 30 2017 12:21 PM EDT2017-03-30 16:21:57 GMT
    Friday, March 31 2017 12:30 AM EDT2017-03-31 04:30:10 GMT
    3 On Your Side was able to recover $8,967 for our viewers in the month of March. (Source: 3TV/CBS 5)3 On Your Side was able to recover $8,967 for our viewers in the month of March. (Source: 3TV/CBS 5)

    3 On Your Side recovered nearly $9,000 for our viewers in the month of March.

    More >>

    3 On Your Side recovered nearly $9,000 for our viewers in the month of March.

    More >>
  • 3 On Your Side

    Valley women 'shuttered' over missing window coverings

    Valley women 'shuttered' over missing window coverings

    Wednesday, March 29 2017 3:47 PM EDT2017-03-29 19:47:04 GMT
    Thursday, March 30 2017 12:30 AM EDT2017-03-30 04:30:09 GMT
    Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)Kathy Waggoner said she paid half of a deposit for new window coverings but the business has failed to deliver. (Source: 3TV/CBS 5)

    A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

    More >>

    A Fountain Hills woman and her mother say they are frustrated with a Valley business that failed to deliver their window coverings. 

    More >>
  • 3 On Your Side

    UPDATE: Kohl's returns $1,500 to Valley customer

    UPDATE: Kohl's returns $1,500 to Valley customer

    Tuesday, March 28 2017 2:14 PM EDT2017-03-28 18:14:10 GMT
    Wednesday, March 29 2017 4:52 PM EDT2017-03-29 20:52:34 GMT
    Ed Barrera said he finally got his money back from Kohl's. (Source: 3TV/CBS 5)Ed Barrera said he finally got his money back from Kohl's. (Source: 3TV/CBS 5)

    Kohl's finally returns $1,500 to customer due to overpayment. 

    More >>

    Kohl's finally returns $1,500 to a Valley customer due to overpayment. 

    More >>
  • 3 On Your Side

    A proposed Arizona law may help with surprise medical bills

    A proposed Arizona law may help with surprise medical bills

    Monday, March 20 2017 4:41 PM EDT2017-03-20 20:41:07 GMT
    Wednesday, March 29 2017 2:55 PM EDT2017-03-29 18:55:30 GMT
    There's a new bill that would help eliminate so-called balance billing. (Source: 3TV/CBS 5)There's a new bill that would help eliminate so-called balance billing. (Source: 3TV/CBS 5)

    Balance billing is common in the medical industry. So, if you've ever been to the emergency room or have seen a doctor, you might have experienced balance billing.But hopefully, if things go right at the state Capitol, balance billing will be a thing of the past.

    More >>

    Balance billing is common in the medical industry. So, if you've ever been to the emergency room or have seen a doctor, you might have experienced balance billing. But hopefully, if things go right at the state Capitol, balance billing will be a thing of the past.

    More >>
  • 3 On Your Side

    Cancer patient taken for $15K by unlicensed contractor

    Cancer patient taken for $15K by unlicensed contractor

    Thursday, March 23 2017 7:29 PM EDT2017-03-23 23:29:54 GMT
    Tuesday, March 28 2017 7:28 AM EDT2017-03-28 11:28:41 GMT

    As soon as 3 On Your Side's camera showed up, Agostinho Lopes ran into his garage and shut the door.

    More >>

    As soon as 3 On Your Side's camera showed up, Agostinho Lopes ran into his garage and shut the door.

    More >>
  • 3 On Your Side

    Fee frenzy drives up college costs

    Fee frenzy drives up college costs

    Friday, March 24 2017 1:16 PM EDT2017-03-24 17:16:34 GMT
    Saturday, March 25 2017 1:53 AM EDT2017-03-25 05:53:24 GMT
    The federal government last year moved up the date when families could apply for financial aid, and thousands of Arizona students jumped at the opportunity, new data show. (Source: SalFalko/Creative Commons)The federal government last year moved up the date when families could apply for financial aid, and thousands of Arizona students jumped at the opportunity, new data show. (Source: SalFalko/Creative Commons)

    We all know college can be costly, with the average tuition and fees at a four-year private institution now adding up to just over $33K a year.

    More >>

    We all know college can be costly, with the average tuition and fees at a four-year private institution now adding up to just over $33K a year.

    More >>
  • 3 On Your Side

    BBB reveals surprising scam data

    BBB reveals surprising scam data

    Wednesday, March 22 2017 1:49 PM EDT2017-03-22 17:49:14 GMT
    Thursday, March 23 2017 12:36 AM EDT2017-03-23 04:36:51 GMT
    The Better Business Bureau released a new report on scams. (Source: 3TV/CBS 5)The Better Business Bureau released a new report on scams. (Source: 3TV/CBS 5)

    The Better Business Bureau recently released their Scam Tracker Annual Risk Report that has uncovered new information when it comes to scams. "We haven't collected this type of information before," said Felicia Thompson, who is with the BBB.

    More >>

    The Better Business Bureau recently released their Scam Tracker Annual Risk Report that has uncovered new information when it comes to scams. "We haven't collected this type of information before," said Felicia Thompson, who is with the BBB.

    More >>
  • 3 On Your Side

    Widow wants care facility to replace lost check

    Widow wants care facility to replace lost check

    Tuesday, March 21 2017 12:49 PM EDT2017-03-21 16:49:31 GMT
    Tuesday, March 21 2017 11:48 PM EDT2017-03-22 03:48:28 GMT
    Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5)Mary Fowler had to call multiple times to get a replacement check from a care facility. (Source: 3TV/CBS 5)

      A Valley widow says she lost a check for around $1,000 and is having difficulty getting another one reissued.

    More >>

      A Valley widow says she lost a check for around $1,000 and is having difficulty getting another one reissued.

    More >>
  • 3 On Your Side

    Shining a light on a glaring problem

    Shining a light on a glaring problem

    Thursday, March 16 2017 6:58 PM EDT2017-03-16 22:58:10 GMT
    Friday, March 17 2017 12:30 AM EDT2017-03-17 04:30:10 GMT
    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer. (Source: 3TV/CBS 5)A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer. (Source: 3TV/CBS 5)

    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer.

    More >>

    A new study shines some light on objects we carry each and every day that may be bouncing light that is proven to increase the risk of skin cancer.

    More >>
  • 3 On Your Side

    3 On Your Side update: Contractor arrested

    3 On Your Side update: Contractor arrested

    Thursday, March 16 2017 6:42 PM EDT2017-03-16 22:42:30 GMT
    Thursday, March 16 2017 11:06 PM EDT2017-03-17 03:06:23 GMT

    A Valley contractor we've told you about in several reports has finally been arrested. 

    More >>

    A Valley contractor we've told you about in several reports has finally been arrested. 

    More >>
  • 3 On Your Side

    Is brain-zapping safe?

    Is brain-zapping safe?

    Wednesday, March 15 2017 12:48 PM EDT2017-03-15 16:48:36 GMT
    Thursday, March 16 2017 12:00 AM EDT2017-03-16 04:00:39 GMT
    Steven Leinweber tried something called transcranial direct current stimulation, or tDCS. (Source: 3TV/CBS 5)Steven Leinweber tried something called transcranial direct current stimulation, or tDCS. (Source: 3TV/CBS 5)

    You have a huge project at work, a midterm or final; you just need an extra boost to focus or concentrate. Forget caffeine or even meds. Why not just zap your brain into gear, literally??

    More >>

    You have a huge project at work, a midterm or final; you just need an extra boost to focus or concentrate. Forget caffeine or even meds. Why not just zap your brain into gear, literally??

    More >>
  • 3 On Your Side

    Souping is the new juicing

    Souping is the new juicing

    Tuesday, March 14 2017 1:36 PM EDT2017-03-14 17:36:04 GMT
    Wednesday, March 15 2017 12:27 AM EDT2017-03-15 04:27:00 GMT
    Souping is a hot new trend for consumers to help them be healthy. (Source: 3TV/CBS 5)Souping is a hot new trend for consumers to help them be healthy. (Source: 3TV/CBS 5)

    Forget juicing, the new trend is “souping.” This trend can be helpful in losing weight but a dietician says there are things consumers should be aware of.

    More >>

    Forget juicing, the new trend is “souping.” This trend can be helpful in losing weight but a dietician says there are things consumers should be aware of.

    More >>
  • 3 On Your Side

    Thirdhand smoke: Protecting your pets

    Thirdhand smoke: Protecting your pets

    Monday, March 13 2017 6:22 PM EDT2017-03-13 22:22:53 GMT
    Tuesday, March 14 2017 2:20 AM EDT2017-03-14 06:20:07 GMT
    Thirdhand smoke can be dangerous for pets, the FDA said. (Source: 3TV/CBS 5)Thirdhand smoke can be dangerous for pets, the FDA said. (Source: 3TV/CBS 5)

    The FDA is issuing a new warning about secondhand and thirdhand smoke and your pets. You probably know secondhand smoke can be harmful to everyone in your home, including your furry friends.

    More >>

    The FDA is issuing a new warning about secondhand and thirdhand smoke and your pets. You probably know secondhand smoke can be harmful to everyone in your home, including your furry friends.

    More >>
  • 3 On Your Side

    Banks are cracking down on 'credit card churning'

    Banks are cracking down on 'credit card churning'

    Friday, March 10 2017 3:58 PM EST2017-03-10 20:58:08 GMT
    Saturday, March 11 2017 12:26 AM EST2017-03-11 05:26:34 GMT
    Retailers might have chip-enabled machines, but if they have not been certified, you will have to swipe your card. (Source: tuthelens via 123RF)Retailers might have chip-enabled machines, but if they have not been certified, you will have to swipe your card. (Source: tuthelens via 123RF)

    Have you ever opened a credit card just to take advantage of a special offer, and then never used the card?  Banks don't like that.

    More >>

    Have you ever opened a credit card just to take advantage of a special offer, and then never used the card?  Banks don't like that.

    More >>
  • 3 On Your Side

    Update: Unlicensed contractor returns money

    Update: Unlicensed contractor returns money

    Thursday, March 9 2017 6:26 PM EST2017-03-09 23:26:13 GMT
    Thursday, March 9 2017 11:30 PM EST2017-03-10 04:30:16 GMT
    Dina Zolin got her money back from an unlicensed contractor. (Source: 3TV/CBS 5)Dina Zolin got her money back from an unlicensed contractor. (Source: 3TV/CBS 5)

    A Valley woman got her money back from an unlicensed contractor after he didn't finish a job.

    More >>

    A Valley woman got her money back from an unlicensed contractor after he didn't finish a job.

    More >>
  • 3 On Your Side

    Kohl's refuses to refund customer's $1,500 overpayment

    Kohl's refuses to refund customer's $1,500 overpayment

    Wednesday, March 8 2017 4:30 PM EST2017-03-08 21:30:49 GMT
    Thursday, March 9 2017 12:35 AM EST2017-03-09 05:35:11 GMT
    Barrera says he couldn't seem to get Kohl's to return the money and says he got a different story every time he contacted the retailer for an explanation. (Source: 3TV/CBS 5)Barrera says he couldn't seem to get Kohl's to return the money and says he got a different story every time he contacted the retailer for an explanation. (Source: 3TV/CBS 5)

    Gilbert man overpaid his Kohl's bill by $1,500. Now, he says the retail giant won't return the money back to him.

    More >>

    Gilbert man overpaid his Kohl's bill by $1,500. Now, he says the retail giant won't return the money back to him.

    More >>
  • 3 On Your Side

    Valley woman 'floored' over abandoned project

    Valley woman 'floored' over abandoned project

    Tuesday, March 7 2017 3:50 PM EST2017-03-07 20:50:31 GMT
    Tuesday, March 7 2017 11:30 PM EST2017-03-08 04:30:16 GMT
    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money. (Source: 3TV/CBS 5)Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money. (Source: 3TV/CBS 5)

    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money.

    More >>

    Dina Zolin gave $8,500 to an unlicensed contractor to do the floor tiles but he bailed and kept the money.

    More >>
  • 3 On Your Side

    2 seniors and a business owner 'mowed over' by two ex-cons

    2 seniors and a business owner 'mowed over' by two ex-cons

    Tuesday, March 7 2017 1:15 PM EST2017-03-07 18:15:39 GMT
    Tuesday, March 7 2017 1:15 PM EST2017-03-07 18:15:39 GMT

    An East Valley business owner, along with two senior citizens, say they've been taken advantage of by two men. So, 3 On Your Side got involved and discovered some disturbing details.

    More >>

    An East Valley business owner, along with two senior citizens, say they've been taken advantage of by two men. So, 3 On Your Side got involved and discovered some disturbing details.

    More >>
  • 3 On Your Side

    Consumers need a 'laundry label lesson'

    Consumers need a 'laundry label lesson'

    Friday, March 3 2017 4:54 PM EST2017-03-03 21:54:40 GMT
    Friday, March 3 2017 10:27 PM EST2017-03-04 03:27:02 GMT

    Consumers need a laundry label lesson

    More >>

    Consumers need a laundry label lesson.

    More >>
  • 3 On Your Side

    Valley residents file unpaid wage claims

    Valley residents file unpaid wage claims

    Thursday, March 2 2017 7:16 PM EST2017-03-03 00:16:00 GMT
    Thursday, March 2 2017 11:09 PM EST2017-03-03 04:09:32 GMT
    (Source: 3TV/CBS 5)(Source: 3TV/CBS 5)

    A group of young adults told 3 On Your Side that they worked hard for a Valley cleaning company, but when they left, they never received their final paychecks.

    More >>

    A group of young adults told 3 On Your Side that they worked hard for a Valley cleaning company, but when they left, they never received their final paychecks.

    More >>
  • Valley woman receives surprise hand surgery bill

    Valley woman receives surprise hand surgery bill

    Thursday, March 2 2017 11:25 AM EST2017-03-02 16:25:21 GMT
    Thursday, March 2 2017 11:25 AM EST2017-03-02 16:25:21 GMT
    Carrie Wallinger got a surprisingly high medical bill after getting her hand taken care of. (Source: 3TV/CBS 5)Carrie Wallinger got a surprisingly high medical bill after getting her hand taken care of. (Source: 3TV/CBS 5)

    A Phoenix woman found herself in the emergency room and even though her hospital was in-network, the doctor who performed her hand surgery is not. In fact, that doctor is from a facility called the Arizona Center for Hand Surgery and their billing practices have been profiled before by 3 On Your Side.

    More >>

    A Phoenix woman found herself in the emergency room and even though her hospital was in-network, the doctor who performed her hand surgery is not. In fact, that doctor is from a facility called the Arizona Center for Hand Surgery and their billing practices have been profiled before by 3 On Your Side.

    More >>
  • 3 On Your Side

    February results for 3 On Your Side

    February results for 3 On Your Side

    Wednesday, March 1 2017 12:27 PM EST2017-03-01 17:27:13 GMT
    Wednesday, March 1 2017 2:05 PM EST2017-03-01 19:05:58 GMT
    (Source: 3TV/ CBS 5)(Source: 3TV/ CBS 5)

    3 On Your Side was able to recoup more than $10,000 for our viewers in February.

    More >>

    3 On Your Side was able to recoup more than $10,000 for our viewers in February.

    More >>
  • 3 On Your Side

    Warning: Small business owners being targeted

    Warning: Small business owners being targeted

    Monday, February 27 2017 11:41 AM EST2017-02-27 16:41:25 GMT
    Monday, February 27 2017 10:35 PM EST2017-02-28 03:35:57 GMT
    Martin Alonso said he received a fax saying he owed $3,600 in fees for advertisements. (Source: 3TV/CBS 5)Martin Alonso said he received a fax saying he owed $3,600 in fees for advertisements. (Source: 3TV/CBS 5)

    If you're a small business owner, review all bills and invoices carefully.

    More >>

    If you're a small business owner, review all bills and invoices carefully.

    More >>
  • 3 On Your Side

    Buying chlorophyll water is a new consumer trend

    Buying chlorophyll water is a new consumer trend

    Friday, February 24 2017 3:36 PM EST2017-02-24 20:36:30 GMT
    Saturday, February 25 2017 8:44 AM EST2017-02-25 13:44:08 GMT

    Guzzling green is a new consumer trend.

    More >>

    Guzzling green is a new consumer trend.

    More >>
  • 3 On Your Side

    Valley family battles TV bill

    Valley family battles TV bill

    Thursday, February 23 2017 7:19 PM EST2017-02-24 00:19:13 GMT
    Thursday, February 23 2017 11:30 PM EST2017-02-24 04:30:12 GMT
    A Valley man couldn't believe his DirecTV bill. (Source: 3TV/CBS 5)A Valley man couldn't believe his DirecTV bill. (Source: 3TV/CBS 5)

    It's pretty common these days for companies to sweeten the pot a little bit by offering you some freebies but those freebies wound up costing this Phoenix family a lot of money.

    More >>

    It's pretty common these days for companies to sweeten the pot a little bit by offering you some freebies but those freebies wound up costing this Phoenix family a lot of money.

    More >>
  • 3 On Your Side

    3 On Your Side Updates

    3 On Your Side Updates

    Thursday, February 23 2017 7:29 AM EST2017-02-23 12:29:16 GMT
    Thursday, February 23 2017 12:44 PM EST2017-02-23 17:44:01 GMT
    Source: 3TV/CBS 5)Source: 3TV/CBS 5)

    3 On Your Side always like to circle back to see if issues have been resolved.  

    More >>

    3 On Your Side always like to circle back to see if issues have been resolved.  

    More >>
  • 3 On Your Side

    Phoenix man pays $5,700 for carpeting and gets nothing

    Phoenix man pays $5,700 for carpeting and gets nothing

    Tuesday, February 21 2017 3:15 PM EST2017-02-21 20:15:30 GMT
    Tuesday, February 21 2017 11:13 PM EST2017-02-22 04:13:06 GMT
    Tom Emmick gave a man $5,700 to do do his carpets but hasn't seen any work done. (Source: 3TV/CBS 5)Tom Emmick gave a man $5,700 to do do his carpets but hasn't seen any work done. (Source: 3TV/CBS 5)

    Phoenix man pays an unlicensed contractor $5,702 for carpeting and says the guy vanished with the money.

    More >>

    Phoenix man pays an unlicensed contractor $5,702 for carpeting and says the guy vanished with the money.

    More >>
  • 3 On Your Side

    Update: Stranger pays off 209 percent loan

    Update: Stranger pays off 209 percent loan

    Monday, February 20 2017 12:16 PM EST2017-02-20 17:16:21 GMT
    Tuesday, February 21 2017 1:13 PM EST2017-02-21 18:13:15 GMT
    A stranger from Prescott Valley paid of this Tempe couple's loan. (Source: 3TV)A stranger from Prescott Valley paid of this Tempe couple's loan. (Source: 3TV)

    A couple from Prescott Valley stepped up and paid for a Tempe couple's loan.

    More >>

    A couple from Prescott Valley stepped up and paid for a Tempe couple's loan.

    More >>
  • 3 On Your Side

    Valley woman gets loan with 209 percent interest rate

    Valley woman gets loan with 209 percent interest rate

    Monday, February 13 2017 3:48 PM EST2017-02-13 20:48:41 GMT
    A Valley woman was shocked when her $2,000 loan turned out to have a 209 percent interest rate. (Source: 3TV)A Valley woman was shocked when her $2,000 loan turned out to have a 209 percent interest rate. (Source: 3TV)

    Valley woman gets a loan with 209 percent interest rate.

    More >>

    Valley woman gets a loan with 209 percent interest rate.

    More >>
  • Alert: Duplicating fingerprints to access smartphones

    Alert: Duplicating fingerprints to access smartphones

    When fingerprint recognition came out, a lot of people thought it was the wave of the future. But now we're learning there could be a security hole.More >>

Gary HarperGary Harper is the senior consumer and investigative reporter for 3 On Your Side at KTVK-TV.

Click to learn more about Gary.

Gary Harper
3 On Your Side

With more than 20 years of television experience, Gary has established himself as a leader in the industry when it comes to assisting viewers and resolving their consumer-related issues. His passion and enthusiasm have helped him earn an Emmy for Best Consumer Reporter from the National Academy of Television Arts and Sciences. He’s also garnered several Emmy nominations

He has negotiated resolutions with companies of all sizes, including some of the biggest corporations in the nation.

Gary has successfully recouped more than $1 million for viewers around the state, making 3 On Your Side one of the most popular segments on KTVK and the station's Web site.

He's best known for investigating and confronting unscrupulous contractors. In fact, many of his news reports have led to police investigations and jail time for those who were caught. Viewers, as well as the companies and people he investigates, regard him as consistently being thorough and fair.

Gary has been with KTVK-TV since 1997. Prior to his arrival in Phoenix, he worked for WZZM-TV in Grand Rapids, Michigan, where he was as an anchor and reporter.

Gary is from Chicago, but launched his television career in Lubbock, Texas, after earning a broadcast journalism degree from Texas Tech University. Following his graduation, he was quickly hired by KLBK-TV in Lubbock, where he enterprised and broke numerous exclusive reports. His aggressive reporting in Texas helped garner him Best Reporter by the Associated Press.

Gary has been married since 1994 and is the proud father of two sons. When he's not helping viewers, Gary is busy catching up on his favorite college and professional football teams as well as cheering on his beloved Texas Tech Red Raiders.

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