MONTGOMERY, AL (WSFA) -- What started as an informational meeting quickly escalated into something else.
Residents fired questions from across the room at Eastmont Baptist Church during the first of three information meetings held by city and county officials.
The meetings are meant to address concerns over resident flood damage.
Residents made it clear they wanted answers: what will the city do to help and when?
City and county leaders say they're doing what they can by surveying damage and working to get a disaster declaration from FEMA.
They tried hard to assure residents they're not leaving them high and dry.
"We want to let them know that we are actively working this. There is a procedure. That procedure has been implemented and that's what we're doing," says Montgomery EMA Director, Steve Jones.
But for Montgomery resident Steve Shields, that's not good enough.
"When you have a family, you've got to get some kind of normalcy in your life, and they're not doing [anything] here to help it," says Shields.
Many residents say nobody from the city has even looked at their property, but now they'll get that chance.
"We're going to give them our address and our phone number, so they can get somebody to come out and look," says one resident.
It's an effort to make sure no one is left behind.
And at least one resident understands that perspective.
"If we're at a loss as residents, they have to be at a loss for answers as well. And I think they're doing their best to try to get the information to us," says Heather Pahman.