Problems for callers at unemployment hotline - WSFA.com Montgomery Alabama news.

Problems for callers at unemployment hotline

Alabama's unemployment rate continues to soar it is now almost 11%.  That means nearly 227,000 Alabamians do not know where their next pay check will come from. 

When they call they unemployment office by the hundreds, it overwhelms the phone system cutting off others seeking help. The Department of Industrial Relations provided call date for the week of November 20th.  It showed the 178 operators answered 13,342 calls, while the phone system hung on 4,875.  Instead of getting answers to their questions many will hear a recording saying the center is experiencing an extremely high call load and to try your call again later.

"I don't know how many times somebody is calling in, but I know that two things are occurring.  One is, on average somebody is having to call in more than one time.  The second part of that is everybody that's entitled to benefits is getting into the system and we're getting them paid," explains Tom Surtees with the Department of Industrial Relations.

The phone lines are jammed because so many people are calling now looking for help.  When they can't reach an operator at the call center, they'll call where ever they can to find answers.  "I've received them at work. I've received them at home.  I've had my wife tell me about somebody that needs help.  I've had my children tell me about somebody that's unemployed and has a question," says Surtees. When Surtees gets that information he says he passes it in to the person in the department who can help the callers. 

The Department of Industrial Relations wants everyone to know, that they don't have to call in qualify again for an extension.  You will automatically get it if you have not found a job yet. Secondly, industrial relations say you can always get answers to your questions by going on the Industrial Relations website http://dir.alabama.gov/.

 

 

 

  • NewsMore>>

  • Divided Supreme Court sides with businesses over workers

    Divided Supreme Court sides with businesses over workers

    Monday, May 21 2018 10:21 AM EDT2018-05-21 14:21:59 GMT
    Tuesday, May 22 2018 12:32 AM EDT2018-05-22 04:32:58 GMT
    The justices ruled 5-4 Monday, with the court's conservative members in the majority, that businesses can force employees to individually use arbitration to resolve disputes. (Source: Supremecourt.gov)The justices ruled 5-4 Monday, with the court's conservative members in the majority, that businesses can force employees to individually use arbitration to resolve disputes. (Source: Supremecourt.gov)

    A new Supreme Court will allow employers to prohibit workers from banding together to complain about pay and conditions in the workplace.

    More >>

    A new Supreme Court will allow employers to prohibit workers from banding together to complain about pay and conditions in the workplace.

    More >>
  • FBI, Justice to 'review' classified info sought by lawmakers

    FBI, Justice to 'review' classified info sought by lawmakers

    Monday, May 21 2018 12:51 AM EDT2018-05-21 04:51:49 GMT
    Tuesday, May 22 2018 12:26 AM EDT2018-05-22 04:26:24 GMT
    (AP Photo/Carolyn Kaster, File). FILE - In this Thursday, May 17, 2018, file photo, U.S. President Donald Trump speaks during a meeting in the Cabinet Room of the White House, in Washington. Trump said he will "demand" that the Justice Department open ...(AP Photo/Carolyn Kaster, File). FILE - In this Thursday, May 17, 2018, file photo, U.S. President Donald Trump speaks during a meeting in the Cabinet Room of the White House, in Washington. Trump said he will "demand" that the Justice Department open ...

    Trump's demand puts further pressure on the Justice Department, which later Sunday asked its watchdog to expand an existing probe of FBI actions, as the White House combats the threat posed by special counsel Robert Mueller's ongoing investigation.

    More >>

    Trump's demand puts further pressure on the Justice Department, which later Sunday asked its watchdog to expand an existing probe of FBI actions, as the White House combats the threat posed by special counsel Robert Mueller's ongoing investigation.

    More >>
  • Artist Robert Indiana, known for 'LOVE' series, dies at 89

    Artist Robert Indiana, known for 'LOVE' series, dies at 89

    Monday, May 21 2018 9:12 PM EDT2018-05-22 01:12:35 GMT
    Tuesday, May 22 2018 12:25 AM EDT2018-05-22 04:25:41 GMT
    Robert Indiana, best known for his 1960s LOVE series – including the shown sculpture in John F. Kennedy Plaza in Philadelphia – died from respiratory failure Saturday, May 19, 2018. (AP Photo/Matt Rourke)Robert Indiana, best known for his 1960s LOVE series – including the shown sculpture in John F. Kennedy Plaza in Philadelphia – died from respiratory failure Saturday, May 19, 2018. (AP Photo/Matt Rourke)
    Robert Indiana, best known for his 1960s LOVE series – including the shown sculpture in John F. Kennedy Plaza in Philadelphia – died from respiratory failure Saturday, May 19, 2018. (AP Photo/Matt Rourke)Robert Indiana, best known for his 1960s LOVE series – including the shown sculpture in John F. Kennedy Plaza in Philadelphia – died from respiratory failure Saturday, May 19, 2018. (AP Photo/Matt Rourke)

    Artist Robert Indiana, best known for his 1960s LOVE series, has died at his home in Maine.

    More >>

    Artist Robert Indiana, best known for his 1960s LOVE series, has died at his home in Maine.

    More >>
Powered by Frankly