Local Toyota dealership sees good in recall - WSFA.com Montgomery Alabama news.

Local Toyota dealership sees good in recall

Posted by: Melissa McKinney - bio | email 

MONTGOMERY, AL (WSFA) - If you look at them, you can see the difference.

"The CTS pedal is going to be recognized by this silver plate that's right here," says General Sales Manager Brian Tidwell at Reinhardt Toyota in Montgomery.

Tidwell holds up two different gas pedals.  There is nothing wrong with one of them, but the other is bringing a lot more traffic to Toyota dealerships around the country.

As the recent recall to deal with what some refer to as "the sticky pedal" affects 8.5 million Toyota cars globally, it's putting some dealerships in a sticky position with customers and packed service centers.

"It raises concern," says one Enterprise resident now reluctant to purchase Toyota.

"It's been hectic. There's been a lot of phone calls," says Tidwell.

Despite the hype, he says he is looking at the recalls' positive impact.

"It's helped us refocus on our customers.  Because our customers are now calling us, and we've refocused on customer satisfaction," he says.

Tidwell says they've extended the service center's hours to repair more than 500 gas pedals.

"If someone feels their pedal may be sticking, they need to stop by and we'll inspect it and make sure it's safe to drive," he adds.

While sales are decreasing nationally for the auto-maker, managers at Reinhardt say they're not seeing as much of a problem.  And despite Toyota's troubles, they say having a strong reputation in Montgomery is making all the difference.

"Reinhardt's been here for 70 years, and Toyota's been part of that for 40 of those years. So Toyota and Reinhardt are part of this community."

Tidwell says sales are on track this month and customers are in their corner--both good signs for the dealership.

Toyota's President now says he will appear before Congress for a public grilling on the recalls.

© Copyright 2010 WSFA. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

  • NewsMore>>

  • Trump jabbed first, and now world hits back in trade fight

    Trump jabbed first, and now world hits back in trade fight

    Friday, June 22 2018 1:13 AM EDT2018-06-22 05:13:01 GMT
    Saturday, June 23 2018 2:14 AM EDT2018-06-23 06:14:56 GMT
    (Chinatopix via AP). FILE - In this April 8, 2018 file photo, a container is loaded onto a cargo ship at a port in Qingdao in east China's Shandong province. China has accused the United States on Thursday, June 21, 2018, of using pressure tactics and ...(Chinatopix via AP). FILE - In this April 8, 2018 file photo, a container is loaded onto a cargo ship at a port in Qingdao in east China's Shandong province. China has accused the United States on Thursday, June 21, 2018, of using pressure tactics and ...

    Trump got in the first jabs; now the world is punching back as the trade brawl spreads.

    More >>

    Trump got in the first jabs; now the world is punching back as the trade brawl spreads.

    More >>
  • High Court: Online shoppers can be forced to pay sales tax

    High Court: Online shoppers can be forced to pay sales tax

    Thursday, June 21 2018 10:32 AM EDT2018-06-21 14:32:03 GMT
    Saturday, June 23 2018 2:14 AM EDT2018-06-23 06:14:03 GMT
    (AP Photo/Jessica Gresko, File). FILE - This April 23, 2018, file photo shows the Supreme Court in Washington.  The Supreme Court says states can force online shoppers to pay sales tax. The 5-4 ruling Thursday is a win for states, who said they were lo...(AP Photo/Jessica Gresko, File). FILE - This April 23, 2018, file photo shows the Supreme Court in Washington. The Supreme Court says states can force online shoppers to pay sales tax. The 5-4 ruling Thursday is a win for states, who said they were lo...

    The Supreme Court says states can force online shoppers to pay sales tax.

    More >>

    The Supreme Court says states can force online shoppers to pay sales tax.

    More >>
  • Trump says he'll be 'signing something' on detained children

    Trump says he'll be 'signing something' on detained children

    Wednesday, June 20 2018 11:21 AM EDT2018-06-20 15:21:21 GMT
    Saturday, June 23 2018 2:12 AM EDT2018-06-23 06:12:59 GMT
    A boy stares out of a heavily tinted bus window leaving a U.S. Customs and Border Protection facility Tuesday in McAllen, TX. (AP Photo/Eric Gay)A boy stares out of a heavily tinted bus window leaving a U.S. Customs and Border Protection facility Tuesday in McAllen, TX. (AP Photo/Eric Gay)

    Trump signs executive order to keep families together at border, says 'zero-tolerance' prosecution policy will continue.

    More >>

    Trump signs executive order to keep families together at border, says 'zero-tolerance' prosecution policy will continue.

    More >>
Powered by Frankly