MONTGOMERY, AL (WSFA) -
Much like the Alabama River the city of Montgomery gets a constant flow of concerns and complaints every single day, hundreds of phone calls to various city departments.
And trying to get answers live and direct can often be frustrating, a good chance you'd have to talk to three people, maybe even a voice mail before getting the right person to handle your situation.
The city's EMA Director Steve Jones says that all changes Monday, May 3rd.
On May 3rd city residents will be able to dial 311 instead of having to thumb through the blue pages in the phone book to figure out what city department you're trying to reach.
For example, let's say someone needs a new city-issued trash can. That person will call 311 and the operator will in turn inform the sanitation department. The operator will call the resident back with specific information about when the new trash will be issued. Residents will also be able to check the status of their concerns via email.
City leaders say the point of the service is to simply serve residents better and streamline the governmental process.
Right now 6 city employees are being trained and will eventually accept 311 calls at 25 Washington Street in downtown Montgomery.
Steve Jones is quick to point out the 311 number should not be used for emergency calls.
Streamlining the process, clearing up confusion in the future with a new service.
Jones says the new service won't cost the city any money, and if you have trouble calling 311 from your cell phone, you should try 240-INFO.
Again, the 311 service will be up and running May 3rd and it will be available Monday through Friday from 7 AM to 5 PM.