MONTGOMERY, AL – Seventeen member facilities of the Alabama Nursing Home Association were recently presented My InnerView's 2009 Excellence in Action Award. The annual award is a national honor that recognizes nursing homes that have superior levels of customer or workforce satisfaction. Each winner has overall satisfaction levels that are within the top 10% of My InnerView's national satisfaction database.
Nursing homes receiving the Excellence in Action Award for Customer and Workforce Satisfaction:
- Cottage of the Shoals Care & Rehab Center, Tuscumbia
- Cullman Long Term Care & Rehab Center, Cullman
- Lauderdale Christian Nursing Home, Killen
Nursing homes receiving the Excellence in Action Award for Customer Satisfaction:
- Allen Memorial Home, Mobile
- Brown Nursing Home, Alexander City
- Columbiana Health & Rehab, Columbiana
- El Reposo Nursing Facility, Florence
- Evergreen Nursing Home, Evergreen
- Falkville Healthcare Center & Rehab, Falkville
- Hendrix Health & Rehab, Double Springs
- NHC HealthCare, Moulton
- Robertsdale HealthCare Center, Robertsdale
Nursing homes receiving the Excellence in Action Award for Workforce Satisfaction:
- Lynwood Healthcare & Rehab Center, Mobile
- Madison Manor Nursing Home, Madison
- Millennium Nursing & Rehab Center, Huntsville
- Orchard HealthCare Center, Hayneville
- Parkwood Health Care Facility, Phenix City
"The Alabama Nursing Home Association congratulates these member facilities for this outstanding accomplishment," Alabama Nursing Home Association Executive Director Louis E. Cottrell, Jr. said. "Because our residents, family members and employees know better than anyone else the high level of care provided, these awards are a true indicator of the high quality of care provided by these facilities."
This year's award for superior customer and workforce satisfaction was presented to facilities that completed a My InnerView customer and workforce satisfaction survey in 2009, had a minimum 30 percent response rate and scored in the top ten percent of qualifying facilities on the questions "What is your recommendation of this facility to others?" and "What is your recommendation of this facility as a place to work?" in terms of the percentage of respondents rating the facility as "excellent." Out of over 5,000 nursing homes that participated in a survey in 2009, the customer award was presented to 342 nursing homes, the workforce award to 258 and 77 nursing homes received both awards.
"This year's award recipients deserve to be recognized and applauded for their dedication to workforce satisfaction," said Neil Gulsvig, President, My InnerView. "This annual award underscores the difference they make and serves to honor the valuable work that they do."