MONTGOMERY, AL (WSFA) -
Executives at Carter Brothers in Pike County have been mighty quiet since someone set the plant on fire more than a week ago.
Bruce Holding is also feeling that silence, one of 800 dealers nationwide who sells Carter Brothers go-carts.
"It's definitely disrupted our ability to service," said Holding who owns his CTE Outdoor Power business in Montgomery.
Holding still has about a dozen go-carts brought in by customers that need to be fixed and even has a used go-cart for sale but there's a problem.
"We don't know if they got our parts or the parts we need have been shipped out," said Holding.
Some of those issues with the broken go-carts at Holding's place range from wheel-bearing problems to a broken transmission.
"We really don't know what to tell our customers right now," said Holding.
And Holding says when he does try to find out what's going on at Carter Brothers, he gets an automated recording on the dealer line saying the phone line is 'no longer in service.'
The arsonist destroyed the building. State Fire Marshal Ed Paulk puts the fire damage somewhere between $16 to $20 million. So far no one's been arrested in connection with the blaze.
Meanwhile, dealers like Holding may soon have their answer and direction. WSFA 12 News was able to make contact with Carter Brothers Vice President of Sales Robert Belmont. Belmont says the company has drafted a letter, a letter that will be mailed to all the dealers explaining what's going on with the business and how to handle future requests for parts.
"Right now we're looking at alternative sources for parts but we haven't been successful," said Holding.
Bruce Holding, meantime, may be one of the lucky ones among the dealers. Sales from his Carter Brothers products represent only 5% of his overall business.
WSFA 12 News was also told by Belmont that the company attorney would be making a statement on behalf of Carter Brothers.
As of this writing WSFA 12 News has not received any statements from the company attorney.