State insists child support debit card system is safe - WSFA.com Montgomery Alabama news.

State insists child support debit card system is safe

Donna Johnson Donna Johnson
Louisville, KY -

By Chris McGill - bio | email

LOUISVILLE (WAVE) - Donna Johnson of Louisville received her child support payments each month via a state provided debit card. In July, Johnson went online to check to see if the latest deposit had been made. The funds from her ex-husband had indeed been deposited earlier in her account, but it's what else she noticed that Johnson says terrified her.

"Within a few hours there were about ten charges all from the same company, some National Express, which I don't know what that is, totaling almost the entire amount of my child support!"

Johnson called U.S. Bank, the company that issued the card. They passed her off to another company called ReliaCard - its logo also appears on her debit card.

According to the U.S. Bank / ReliaCard website, "the U.S. Bank ReliaCard Visa is a cost-effective funds transfer solution available to government agencies with recurring disbursements."

Relia-Card told Johnson that the charges were still pending but they would have to wait until they actually cleared before the company could do anything about it. That upset Johnson even more and she turned to us for help.

"My concern is that they had no interest in helping me whatsoever until you got involved," Johnson said. "And then they were very quick to fix it."

Within a week of our phone call, Johnson saw results: the company refunded all of the money that had been withdrawn from her account.

There was some concern as to how an individual or organization was able to automatically withdraw funds from a state provided account. We called the Cabinet for Health & Family Services in Frankfort to see if their system had been hacked and if other customers had reported such fraud on their accounts. Steve Veno, Deputy Commissioner of the Department of Income and Support, told us this was an isolated incident and that the department's system is totally secure.

"Actually, we contract with a debit card company who provides the security for their cards and of course our statewide computer system, where the money comes through, is very secure," according to Veno, who told us the Relia-Card debit card system is "very secure."

"Whenever though you use your card - you know on the internet to shop - you know you have to exercise due caution as everyone does, not just this particular debit card," Veno said.

Veno offered other solutions to prevent such theft from occurring.

"The one I would recommend the most is electronic funds transfers, or direct deposit," said Veno. "That's the most secure way and it's actually going into your bank account."

Johnson claims that the last time she used that debit card was not online, but at the Auburn University bookstore buying supplies for her son. In order to avoid any future problems, Johnson decided to no longer use the state supplied debit card for her child support money. She's now having those monies deposited directly into her personal account.

If you or someone you know has had a problem with the child support debit card system, please click here to email Chris McGill.

Copyright 2010 WAVE. All rights reserved.

  • Trending StoriesTrending StoriesMore>>

  • 'The Phantom' serial killer of children out of prison, living in Tucson

    'The Phantom' serial killer of children out of prison, living in Tucson

    Thursday, April 27 2017 12:17 AM EDT2017-04-27 04:17:43 GMT
    Friday, April 28 2017 11:32 PM EDT2017-04-29 03:32:02 GMT
    Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)Convicted killer William Huff was spotted riding his bicycle through a Tucson neighborhood. (Source: 3TV/CBS 5)

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children.

    More >>

    William Huff terrorized Sierra Vista during the spring and summer of 1967. Despite a sentence of 40 years to life, the Arizona Board of Executive Clemency voted to release him from prison into home arrest. Family members of the victims are concerned for the safety of the community, as are new members of the Clemency Board. CBS 5 Investigates videotaped Huff riding a bike through his Tucson neighborhood. There are no restrictions placed on his proximity to children. 

    More >>
  • Severe reaction to new sandals leads woman on a painful path

    Severe reaction to new sandals leads woman on a painful path

        One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction.  She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>

    One woman wants to warn people about her painful path, the result of a severe and debilitating allergic reaction. She had no idea what she was allergic to until she visited a fourth emergency room in two weeks.    

    More >>
  • BREAKING

    Officials: 5 dead during weekend storms, casualties may increase

    Officials: 5 dead during weekend storms, casualties may increase

    Sunday, April 30 2017 12:31 AM EDT2017-04-30 04:31:34 GMT

    Severe thunderstorm warnings were issued Saturday for multiple East Texas counties.

    More >>

    Severe thunderstorm warnings were issued Saturday for multiple East Texas counties.

    More >>
Powered by Frankly