Technology is opening the door to new ways to report an emergency.
"We used to do everything by hand. Everything was paper and pencil.," Montgomery Emergency Communications Director Larry Fisher recalling when he first started working in 911 centers 30 years ago.
Eventually you'll be able to report an emergency through a text. "We are looking at a system now in Alabama that will provide the beginnings of next generation 911," says Fisher.
Fisher says there are instances when a text is better than a call. "I think the most important element it will help is the hearing impaired."