Verizon scraps new fee amid customer feedback - WSFA.com Montgomery Alabama news.

Verizon scraps plan for bill pay fee

MONTGOMERY, AL (WSFA) -

Verizon Wireless has reversed a decision that would have charged customers a $2 convenience fee for making bill payments online or by phone. The plan was supposed to go into effect on January 15, 2012.

Verizon released a statement on its corporate website Friday admitting that customer feedback led to its decision to scrap the plan. The telecom giant said the plan had been designed "to improve the efficiency of those transactions."

"At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time," said Dan Mead, president and chief executive officer of Verizon Wireless.

The Associated Press reports that a petition on Change.org against the fees had gathered more than 95,000 names by Friday afternoon, a day after Verizon, the country's largest cellphone company, announced the fees.

The petition was set up by Molly Katchpole, who earlier this year started a successful campaign to make Bank of America drop a $5-per-month fee for debit-card use.

Copyright 2011 WSFA 12 News. All rights reserved. The Associated Press contributed.

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