Walmart apologizes after breast cancer survivor faces return - WSFA.com: News Weather and Sports for Montgomery, AL.

Walmart apologizes after breast cancer survivor humiliated

Posted: Updated:
  • More newsMore>>

  • Marijuana operation busted in Marengo Co.

    Marijuana operation busted in Marengo Co.

    Wednesday, July 23 2014 4:12 PM EDT2014-07-23 20:12:49 GMT
    (Source: Alabama ABC Board)(Source: Alabama ABC Board)
    Agents of the Alabama Alcohol Beverage Control Board found and destroyed several marijuana plants on Wednesday. Agents discovered the plants while exploring a wooded area in the southeastern corner ofMore >>
    Agents of the Alabama Alcohol Beverage Control Board found and destroyed several marijuana plants on Wednesday. Agents discovered the plants while exploring a wooded area in the southeastern corner of Marengo County. A subsequent search of a nearby residence turned up additional cannabis.More >>
  • GM issues 6 more safety recalls

    GM issues 6 more safety recalls

    Wednesday, July 23 2014 3:54 PM EDT2014-07-23 19:54:11 GMT
    General Motors is issuing six more recalls covering a total of almost 718,000 vehicles in the U.S.More >>
    General Motors issued six more recalls on Wednesday, bringing its annual total to 60 recalls covering almost 30 million vehicles.More >>
  • US pushes for truce as Gaza battle rages

    US pushes for truce as Gaza battle rages

    Wednesday, July 23 2014 3:43 PM EDT2014-07-23 19:43:23 GMT
    Dozens of Palestinian families trapped by clashes between Hamas militants and Israeli troops are scrambling to flee a southern Gaza Strip neighborhood as Israel reported that two more of its soldiers have died in...More >>
    Israeli troops battled Hamas militants on Wednesday near a southern Gaza Strip town as the top U.S. diplomat reported progress in efforts to end fighting that has so far killed more than 680 Palestinians and 34 Israelis.More >>
KANSAS CITY, MO (KCTV) -

Walmart has issued an apology after a breast cancer survivor said she felt compelled to show her mastectomy scar to be able to return a $13 book.

The woman, who KCTV5 is not identifying, said she received the book as a Christmas gift for her son.

"We didn't have a receipt. It was a gift," she said.

The woman, who underwent chemotherapy, went to a Northland Walmart off Barry Road to exchange the item. But she never imagined the scrutiny she would face in trying to make a simple exchange.

She was asked to produce a photo identification, which she readily did so, saying she knows they have to keep records to prevent fraud. But several employees didn't believe it was her because her long, blonde hair is now short and brown. Her facial features are the same, but chemotherapy ravaged her hair.

"Instead of looking at facial features, she said, 'Oh, your hair is not blonde anymore.' I had on a hat. I said, 'I lost it. It's growing back,'" the woman recalled. "She kind of frowned at me. I said, 'Honestly, it's personal but I have cancer. That's why my hair looks different.' And she kind of rolled her eyes at me and kind of snapped her fingers for her manager to come over."

She said three employees, including a manager, scrutinized her identification for what felt like an uncomfortably long period of time.

She said she offered to show them her scars.

"They were rude to me. So I finally pulled down the top of my shirt and showed them I still have the scar," she recalled. "They were kind of shocked. I said, 'I have breast cancer. I'm not going to show you another scar.'"

Walmart officials said they have reached out to store management to discuss ways to handle such cases differently.

"We truly apologize to the customer for her experience," the company said in a statement.

The woman did receive a gift card for the returned book and she hopes others will be more compassionate.

"I don't go around telling everyone and frankly it wasn't any of their business," she said. "But I just wanted to get the situation over with."

Copyright2013 KCTV (MeredithCorp.) All rights reserved.

Powered by WorldNow