Discuss options if belongings don't fit in a moving container - WSFA.com Montgomery Alabama news.

CBS 5 Advocate

Discuss options if belongings don't fit in a moving container

PHOENIX (CBS5) -

More and more consumers are trying a new way to move their personal belongings, but like regular moving companies, consumers need to be smart with so-called "containers."

Containers have become a viable alternative to standard moving companies. You pay a fee, the company drops off a giant container at your house, you fill it up, they hoist it onto a truck and take it to your next destination. The most important detail to iron out in one of these contracts is the size of the container.

"I was completely frustrated," Avid Navidi said.

In a move set up for her parents, Navidi decided on a container over a traditional mover. She says one company, Pods, had containers 4 feet shorter than a competitor. Navidi asked Pods if all of her parent's stuff would fit.

"It was four full rooms of furniture, all the appliances, boxes, and everything else that we had. They assured me of the fact that this was large enough," Navidi said.

Navidi agreed to pay $400 to have the container delivered and then later taken to the next destination. She never asked what would happen if the container wasn't big enough.

"They assured me that the container was large enough to fit everything, and that's why I didn't ask them for a contingency plan," Navidi said.

The container wasn't big enough and much of her parent's furniture didn't fit. She called Pods and asked what they planned to do about it.

"Their bottom line to me was pay another $400 and we'll send another pod," Navidi said.

Instead, Navidi rented a 14-foot U-haul truck to move the rest of her parent's belongings. She felt since Pods had underestimated her load, they should pay the $200 U-haul charge.

"They basically said they weren't responsible. They told me I have no case here," Navidi said.

She says Pods claimed there were limits to their liability. They wouldn't pay, but Navidi learned a good lesson.

"I will get a contract in writing and also I will ask for a contingency plan - just in case things didn't fit - what they're going to do about it," Navidi said.

After CBS 5 News reached out to Pods, company officials agreed there may have been some miscommunication on the phone between Navidi and their rep. Pods decided to refund Navidi the entire $400 she paid for the service - which was well beyond her expectation.

CBS 5 News would like to thank Pods for bringing this dispute to a quick and very satisfactory conclusion.

Again, containers are a good option for moving, but you have to discuss what happens if it isn't big enough for your needs. Try to negotiate into the contract a discount on any additional container if the company underestimates your load.

Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.

  • Trending StoriesTrending StoriesMore>>

  • Meet the student whose picture walking to graduation gained nationwide attention

    Meet the student whose picture walking to graduation gained nationwide attention

    Thursday, May 24 2018 7:09 PM EDT2018-05-24 23:09:14 GMT
    (Source: WBRC Video)(Source: WBRC Video)

    A picture is worth a thousand word, but one picture captured by a MAX bus driver captured tells a story of determination.

    More >>

    A picture is worth a thousand word, but one picture captured by a MAX bus driver captured tells a story of determination.

    More >>
  • $1 billion settlement awarded to rape victim

    $1 billion settlement awarded to rape victim

    Friday, May 25 2018 5:08 AM EDT2018-05-25 09:08:07 GMT
    Friday, May 25 2018 5:20 AM EDT2018-05-25 09:20:07 GMT
    Hope Cheston, who was raped by a security guard when she was a teenager, has been awarded a $1 billion verdict against the rapist's employer. (Source: WGCL/CNN)Hope Cheston, who was raped by a security guard when she was a teenager, has been awarded a $1 billion verdict against the rapist's employer. (Source: WGCL/CNN)

    A woman who was raped by a security guard when she was a teenager has been awarded a $1 billion verdict against the rapist's employer.

    More >>

    A woman who was raped by a security guard when she was a teenager has been awarded a $1 billion verdict against the rapist's employer.

    More >>
  • Amazon: Echo device sent conversation to family's contact

    Amazon: Echo device sent conversation to family's contact

    Thursday, May 24 2018 5:52 PM EDT2018-05-24 21:52:19 GMT
    Friday, May 25 2018 7:06 AM EDT2018-05-25 11:06:40 GMT
    A woman says her Amazon device recorded a private conversation and sent it out to a random contact. (AP Photo/Mark Lennihan, File)A woman says her Amazon device recorded a private conversation and sent it out to a random contact. (AP Photo/Mark Lennihan, File)
    A woman says her Amazon device recorded a private conversation and sent it out to a random contact. (AP Photo/Mark Lennihan, File)A woman says her Amazon device recorded a private conversation and sent it out to a random contact. (AP Photo/Mark Lennihan, File)

    Amazon says an "unlikely" string of events prompted its Echo personal assistant device to record a Portland, Oregon, family's private conversation and then send the recording to an acquaintance in Seattle.

    More >>

    Amazon says an "unlikely" string of events prompted its Echo personal assistant device to record a Portland, Oregon, family's private conversation and then send the recording to an acquaintance in Seattle.

    More >>
  • NewsMore>>

  • Congressional leaders get briefings on Russia probe

    Congressional leaders get briefings on Russia probe

    Friday, May 25 2018 12:42 AM EDT2018-05-25 04:42:57 GMT
    Friday, May 25 2018 7:14 AM EDT2018-05-25 11:14:08 GMT
    (AP Photo/Jacquelyn Martin). Deputy Attorney General Rod Rosenstein leaves a classified briefing about the federal investigation into President Donald Trump's 2016 campaign, on Capitol Hill in Washington, Thursday, May 24, 2018.(AP Photo/Jacquelyn Martin). Deputy Attorney General Rod Rosenstein leaves a classified briefing about the federal investigation into President Donald Trump's 2016 campaign, on Capitol Hill in Washington, Thursday, May 24, 2018.

    Republican and Democratic lawmakers have received classified briefings about the origins of the FBI investigation into Russia's election meddling.

    More >>

    Republican and Democratic lawmakers have received classified briefings about the origins of the FBI investigation into Russia's election meddling.

    More >>
  • Officials: Weinstein to surrender in sexual misconduct probe

    Officials: Weinstein to surrender in sexual misconduct probe

    Friday, May 25 2018 12:22 AM EDT2018-05-25 04:22:30 GMT
    Friday, May 25 2018 7:13 AM EDT2018-05-25 11:13:57 GMT
    (Photo by Chris Pizzello/Invision/AP, File). FILE - In this Jan. 8, 2017, file photo, Harvey Weinstein arrives at The Weinstein Company and Netflix Golden Globes afterparty in Beverly Hills, Calif. Law enforcement officials say Weinstein is expected to...(Photo by Chris Pizzello/Invision/AP, File). FILE - In this Jan. 8, 2017, file photo, Harvey Weinstein arrives at The Weinstein Company and Netflix Golden Globes afterparty in Beverly Hills, Calif. Law enforcement officials say Weinstein is expected to...

    Harvey Weinstein is expected to turn himself in to police in New York City early Friday following a seven-month investigation into sexual assault allegations.

    More >>

    Harvey Weinstein is expected to turn himself in to police in New York City early Friday following a seven-month investigation into sexual assault allegations.

    More >>
  • Explosion in Canadian restaurant wounds 15 people

    Explosion in Canadian restaurant wounds 15 people

    Friday, May 25 2018 2:42 AM EDT2018-05-25 06:42:29 GMT
    Friday, May 25 2018 7:13 AM EDT2018-05-25 11:13:38 GMT
    Canadian police say an explosion set off deliberately in a restaurant has wounded at least 15 people, some of them critically. (Source: CTV Network via CNN)Canadian police say an explosion set off deliberately in a restaurant has wounded at least 15 people, some of them critically. (Source: CTV Network via CNN)

    Canadian police say an explosion set off deliberately in a restaurant has wounded at least 15 people, some of them critically.

    More >>

    Canadian police say an explosion set off deliberately in a restaurant has wounded at least 15 people, some of them critically.

    More >>
Powered by Frankly