Wednesday, August 27 2014 1:11 PM EDT2014-08-27 17:11:07 GMT
The city of Troy is holding a brown bag on the square to countdown the start of football season. This is also an opportunity for a meet and greet Wednesday. This meet and greet is an opportunity for athletes,More >>
The city of Troy is holding a brown bag on the square to countdown the start of football season. This is also an opportunity for a meet and greet Wednesday between athletes and coaches.More >>
Wednesday, August 27 2014 12:52 PM EDT2014-08-27 16:52:18 GMT
For two decades it was as sure as spring follows winter; when the newspaper printed something that could be construed as critical of then-mayor Emory Folmar, Montgomery's first lady Anita Folmar wouldMore >>
For two decades it was as sure as spring follows winter; when the newspaper printed something that could be construed as critical of then-mayor Emory Folmar, Montgomery's first lady Anita Folmar would be on the telephone to set me straight.More >>
Wednesday, August 27 2014 12:49 PM EDT2014-08-27 16:49:17 GMT
Time Warner Cable says a problem that occurred during routine maintenance caused a nationwide outage of its Internet service for hours on Wednesday morning.More >>
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PHOENIX (CBS5) -
For three straight days, a major technical issue has slowed things down at a number of Motor Vehicle Division offices statewide.
Customers arriving at their local offices, expecting to get a driver's license or car registration have been, instead, turned away, and given a sheet of paper reading "systems down," which allows them priority access when they return.
CBS 5 has found a variety of computer problems that have plagued the agency, and slowed customers from obtaining their required state documents.
"Yes, unfortunately like a private business, we have experienced problems in the past," says ADOT spokesman Harold Sanders. The MVD is administered by ADOT.
Plenty of Arizona residents have shared their frustrations through Twitter.
"That was a waste of my morning," writes @KeithFlynn.
"At least two hours to never be lived again," writes @MickeyMilem.
Sanders says the latest technical issue involved employees not being able to login to their computers to help customers.
"We don't have the system slow down every day. There are problems we encounter, again, just like any other industry that works through an Internet connection," said Sanders.
Sanders says when a problem pops up, ADOT's information technology team springs into action, to try and fix it. However, if the problem is within the Internet or a connection, that has to be fixed by the company, that owns the communication lines.
"Our terminals are hooked through different servers, and different lines that carry the transmission to the mainframe," said Sanders.
Not every statewide office was affected by Thursday's issue. At seven east valley locations, MVD served nearly 5,000 people.
Their average wait time was between fourteen and thirty-nine minutes.
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