Friday, December 20 2013 7:23 PM EST2013-12-21 00:23:10 GMT
The state of Missouri's top auditor is discussing a possible review of the Kansas City, MO, Water Services Department after four stories from the KCTV5 Investigations' team exposed major discrepancies. TheMore >>
The state of Missouri's top auditor is discussing a possible review of the Kansas City, MO, Water Services Department after four stories from the KCTV5 Investigations' team exposed major discrepancies.More >>
Tuesday, February 26 2013 11:15 PM EST2013-02-27 04:15:09 GMT
A steady stream of questions from the KCTV5 News investigative team appears to have spurred on a major policy change by the Kansas City, MO, Water Services Department that could finally stop the flow ofMore >>
For the past seven months, the KCTV5 News investigative team has exposed one problem after another inside the Kansas City, MO Water Services Department. The reports uncovered millions of dollars in unpaid bills; revealed how taxpayer dollars were being used to pay for pricey public relations personnel; discovered customers without pipes still being billed thousands of dollars. The latest story sparked a big change that could mean money saved for one out of every eight customers.More >>
Wednesday, October 31 2012 9:55 AM EDT2012-10-31 13:55:41 GMT
In an ongoing investigation of the Kansas City, MO, Water Services Department, KCTV5 uncovered a brand new billing problem. Just as the water department promised to create better customer service, residentsMore >>
In an ongoing investigation of the Kansas City, MO, Water Services Department, KCTV5 uncovered a brand new billing problem. More >>
Thursday, October 11 2012 11:00 AM EDT2012-10-11 15:00:34 GMT
A recent investigation into the Kansas City, MO, Water Services Department exposed how the city decided to tackle unpaid water bills and poor customer service by spending more money. A July investigationMore >>
A recent investigation into the Kansas City, MO, Water Services Department exposed how the city decided to tackle unpaid water bills and poor customer service by spending more money.More >>
Sunday, August 12 2012 12:06 PM EDT2012-08-12 16:06:22 GMT
A lack of money is something the Kansas City Water Services Department has been lamenting for years. To help offset the costs of a crumbling infrastructure and an ensuing flood of water main breaks, theMore >>
A KCTV5 investigation uncovered millions of dollars in untapped revenue; money that could be used to help fix the metro's water woes. Discovered among the 12,000 names on the Kansas City Missouri Water Services Department's list of delinquent bills obtained in late May, some unexpected customers.More >>
Tuesday, September 2 2014 12:29 AM EDT2014-09-02 04:29:46 GMT
McDonald's, Wendy's and other fast-food restaurants are expected to be targeted with acts of civil disobedience that could lead to arrests Thursday as labor organizers escalate their campaign to unionize...More >>
McDonald's, Wendy's and other fast-food restaurants are expected to be targeted with acts of civil disobedience that could lead to arrests Thursday as labor organizers escalate their campaign to unionize the...More >>
Tuesday, September 2 2014 12:25 AM EDT2014-09-02 04:25:16 GMT
It's a crime that continues to generate anger and disbelief in Montgomery and beyond- the destruction of the home of Civil Rights icon Rosa Parks. The case took center stage this Labor Day at an annualMore >>
The community is uniting to help catch the criminals who desecrated a piece of Montgomery history. The vandalism of Rosa Parks' home angered many across the city and hundreds have donated in an effort to help find those responsible. Crimestoppers is hoping a bigger reward will crack the case.More >>
KANSAS CITY, MO (KCTV) -
Wednesday afternoon, Kansas City Water Department officials treated state lawmakers to a luncheon on taxpayer's dime, to share how well they are doing to improve customer relations.
The Kansas City delegation to the state house and legislators without any ties to the city were on the guest list. They were invited because of a recent letter outlining problems inside the water department.
"I had the water turned off in 2007," said Kansas City, MO, resident Percel McFadden, who explained he then received no bills.
It had been nearly six years since McFadden got a water bill for his late mother's home on East 12th Street.
"Why did they wait all this time before anyone said anything," he asked.
McFadden reached out to KCTV5, frustrated with a growing stack of bills, and no help from KC Water Services.
"No answer, nothing. The guy didn't say anything," he said.
During the last year, KCTV5 News Investigations exposed numerous customer service issues. Instead of working to collect overdue money from business and government accounts, the agency was billing vacant lots and homes without pipes.
The investigations fueled Missouri Auditor Tom Schweich to send a letter to Kansas City, MO's mayor, trying to generate support for a state audit of KC Water Services. The legislators invited to dine with water officials, their lobbyist and a consultant Wednesday also received the letter.
The invitation to the luncheon said the agency wanted to share positive customer improvements that have already been made.
That seems odd to many, considering the water department asked the city council to approve a $12 million no-bid contract to fix customer service. Water officials said the Chicago company is the only one qualified to help turn things around.
"While we still have more work to do, we are encouraged by the progress we have made," said Jennifer Kincaid, KCMO Water Services spokesperson. "I might also note that Water Services showed the most improvement of any City Department as showcased in the most recent citizen survey."
In the meantime, McFadden is glad KCTV5 helped wipe away the bill and make future ones stop. He doubts, though, that a $12 million deal will solve things.
"It's not a good idea, when the people you voted for in the city can't run it," he said.
Nearly 40 invites were sent out for the luncheon. A KCTV5 crew saw five legislators in attendance.
A City Council committee voted (2-1) Wednesday to approve the $12 million contract to a Chicago firm, to improve customer services at KC Water Services. The topic will be discussed at Thursday's business session in front of the full council at 1 p.m.
Copyright 2013 KCTV (Meredith Corp.) All rights reserved.
12 East Delano Avenue
Montgomery, AL 36105