Supermarkets should take returns if selling outdated food - WSFA.com Montgomery Alabama news.

CBS 5 Advocate

Supermarkets should take returns if selling outdated food

GLENDALE, AZ (CBS5) -

A Glendale woman says she found out-of-date food in her supermarket purchase and the store won't let her return it. The Fresh & Easy location is now closed, but she thinks the company should still give her a refund.

Whenever you buy food at the supermarket, you expect it to be well before it's "use by" date. But if it's not, is it a mistake or normal practice and should you expect a refund?

"Everybody should be a label-reader," Kathi Roe said.

Roe bought several food items at the Fresh & Easy supermarket on 35th Avenue and Greenway in Phoenix. The location is now closed, but Roe made it in just in time for their mid-September closing sale. She brought home nearly $400 worth of groceries.

"I was just checking some of the boxes, and I had quite a few items that were out-of-date, some even four months," Roe said.

Like a box of Puffins cereal, dated for May 2013, or a can of coffee dated April 2013, or an ice cream cake that was two months past it's 'use by' date. Roe says there was a posted sign in the store that said 'all sales final', but she still expected to be buying fresh food. She brought the items back and asked for a refund.

"I have products that I noticed that were four months expired, and they were like, we can't help you, all sales are final, the store's closing," Roe said.

Roe's not happy. She wonders if the product quality has deteriorated and if older, out-of-date food can be a safety concern.

"I was pretty disturbed, and I thought, if it's happening to me, how many other products are out there are expired as well," Roe said.

She feels supermarkets have the responsibility to provide fresh food, even if they are closing.

"We can come to you and be able to walk away with good food, quality food, and feel safe about it," Roe said.

You should expect a refund if a store sells you outdated food. Supermarkets are supposed to pull outdated food off the shelves. It doesn't matter if they're closing, so if you buy outdated food, that's a stocking mistake. The return policy should not matter and the store should give you a replacement or refund, no questions asked.

After CBS 5 News contacted Fresh & Easy, that's exactly what they did. The company apologized for the misinformation in the store, and they gave our viewer a refund on all her outdated items.

Always read labels carefully, but you should know that most foods, other than meat and dairy, are safe to eat weeks or even months past their 'use by' dates.

Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.

  • NewsMore>>

  • NFL teams under no time pressure to form own anthem policies

    NFL teams under no time pressure to form own anthem policies

    Thursday, May 24 2018 2:32 AM EDT2018-05-24 06:32:12 GMT
    Thursday, May 24 2018 7:36 PM EDT2018-05-24 23:36:09 GMT
    (AP Photo/Marcio Jose Sanchez, File). FILE - In this Monday, Sept. 12, 2016, file photo, San Francisco 49ers safety Eric Reid (35) and quarterback Colin Kaepernick (7) kneel during the national anthem before an NFL football game against the Los Angeles...(AP Photo/Marcio Jose Sanchez, File). FILE - In this Monday, Sept. 12, 2016, file photo, San Francisco 49ers safety Eric Reid (35) and quarterback Colin Kaepernick (7) kneel during the national anthem before an NFL football game against the Los Angeles...

    With its popularity threatened and critics stretching all the way to the White House, the NFL tries to get past the debate over taking a knee during the national anthem but seems to muddle the issue even more.

    More >>

    With its popularity threatened and critics stretching all the way to the White House, the NFL tries to get past the debate over taking a knee during the national anthem but seems to muddle the issue even more.

    More >>
  • 'It's about time': Trump pardons late boxer Jack Johnson

    'It's about time': Trump pardons late boxer Jack Johnson

    Thursday, May 24 2018 1:22 PM EDT2018-05-24 17:22:19 GMT
    Thursday, May 24 2018 7:35 PM EDT2018-05-24 23:35:51 GMT
    (Source: AP Photo)(Source: AP Photo)

    President Donald Trump had pardoned boxing's first black heavyweight champion more than 100 years after Jack Johnson was convicted by an all-white jury of "immorality" for one of his relationships.

    More >>

    President Donald Trump had pardoned boxing's first black heavyweight champion more than 100 years after Jack Johnson was convicted by an all-white jury of "immorality" for one of his relationships.

    More >>
  • Trump awards Medal of Honor to Navy SEAL in Afghan assault

    Trump awards Medal of Honor to Navy SEAL in Afghan assault

    Thursday, May 24 2018 3:12 PM EDT2018-05-24 19:12:14 GMT
    Thursday, May 24 2018 7:34 PM EDT2018-05-24 23:34:23 GMT
    (AP Photo/Susan Walsh). President Donald Trump stands with Master Chief Special Warfare Operator Britt K. Slabinski during a ceremony to award him the Medal of Honor in the East Room of the White House in Washington, Thursday, May 24, 2018. Slabinski o...(AP Photo/Susan Walsh). President Donald Trump stands with Master Chief Special Warfare Operator Britt K. Slabinski during a ceremony to award him the Medal of Honor in the East Room of the White House in Washington, Thursday, May 24, 2018. Slabinski o...
    President Donald Trump has awarded the Medal of Honor to a Navy SEAL who oversaw a daring assault and rescue mission on a snowy Afghanistan mountaintop in 2002.More >>
    President Donald Trump has awarded the Medal of Honor to a Navy SEAL who oversaw a daring assault and rescue mission on a snowy Afghanistan mountaintop in 2002.More >>
Powered by Frankly