Cincinnati Bell CEO explains internet outage - WSFA.com Montgomery Alabama news.

Cincinnati Bell CEO explains internet outage

CINCINNATI, OH (FOX19) -

Cincinnati Bell CEO Ted Torbeck says there have been widespread outages today for Cincinnati Bell's digital cable TV service and for their high speed internet service.

 According to Cincinnati Bell's Public Relations Director Angela Ginty, the issue now is Fioptics TV.  internet service is back up, but the video services network is down. The problems are geographically extensive.

Ginty says sporadic events started happening around 8 a.m. and there was also an internet outage in at least several parts of town in mid-afternoon.

People have been complaining to Cincinnati Bell on their Facebook page, especially about missing the Bengals game.

Around 8:10 p.m. this evening Ted Torbeck, the CEO of Cincinnati Bell, made the following Facebook post:

Cincinnati Bell regrets that we are experiencing significant technical difficulties with Fioptics which has disrupted your services. I apologize to our customers for the inconvenience as we work diligently to determine the cause and restore services. We will be updating this site as we get additional information.

Later on, Cincinnati Bell came out with another statement on Facebook:

We have currently restored 80% of the customers that were affected by the Fioptics outage and are still working on returning service to the remaining 20%. If you are having issues please power cycle the affected set top box. This involves unplugging the set top box from the outlet for 3 minutes before plugging it back into the outlet. The problem you have experienced occurred when the program guide servers failed to connect with a percentage of set top boxes. For status updates please continue to check www.CincinnatiBell.com

Copyright 2013 WXIX. All rights reserved.

  • Trending StoriesTrending StoriesMore>>

  • 50 employees fired after refusing flu shot

    50 employees fired after refusing flu shot

    Wednesday, November 22 2017 2:14 AM EST2017-11-22 07:14:40 GMT
    Wednesday, November 22 2017 2:14 AM EST2017-11-22 07:14:40 GMT
    At least 50 enployees at a health company have lost their jobs after refusing to get flu shots. (Source: KBJR/CN)At least 50 enployees at a health company have lost their jobs after refusing to get flu shots. (Source: KBJR/CN)

    Since September, employees have been given three options:  Get the flu shot, get an approved religious or medical exemption, or leave Essentia. At least 50 people have lost their jobs thus far.

    More >>

    Since September, employees have been given three options:  Get the flu shot, get an approved religious or medical exemption, or leave Essentia. At least 50 people have lost their jobs thus far.

    More >>
  • Cold War drama caught on video as N. Korean soldier escapes

    Cold War drama caught on video as N. Korean soldier escapes

    Wednesday, November 22 2017 2:11 AM EST2017-11-22 07:11:49 GMT
    Wednesday, November 22 2017 11:36 AM EST2017-11-22 16:36:17 GMT

    On a cold, grey afternoon, a lone North Korean soldier races toward freedom, the shock of his comrades palpable as they realize he is defecting to the South and start sprinting after him.

    More >>

    On a cold, grey afternoon, a lone North Korean soldier races toward freedom, the shock of his comrades palpable as they realize he is defecting to the South and start sprinting after him.

    More >>
  • David Cassidy, 'Partridge Family' star, '70s teen idol, dies at 67

    David Cassidy, 'Partridge Family' star, '70s teen idol, dies at 67

    Tuesday, November 21 2017 9:17 PM EST2017-11-22 02:17:34 GMT
    Wednesday, November 22 2017 12:03 AM EST2017-11-22 05:03:41 GMT

    David Cassidy became an instant  teen heartthrob as Keith Partridge on "The Partridge Family," which ran from 1971 to 1974, and while singing on tour, with his concerts selling out in major venues like Madison Square Garden.

    More >>

    David Cassidy became an instant  teen heartthrob as Keith Partridge on "The Partridge Family," which ran from 1971 to 1974, and while singing on tour, with his concerts selling out in major venues like Madison Square Garden.

    More >>
Powered by Frankly