MONTGOMERY, AL (WSFA) - A longtime Montgomery shoe repair store on Forest Avenue closed abruptly with hundreds of dollars worth of customers' shoes locked up inside the building.
Many customers have contacted WSFA 12 News saying their personal property has been in the store for as long as eight months.
"It always says they're open and there's a return time, but the doors are always locked and there's nobody around," says Jeff Key.
Key visits the store every week to see what has happened. And that's the problem, no one knows.
Customers say they dropped their shoes off for repairs months ago and never heard back from the owners.
"You can look in and see the place has a lot of stuff inside there, but there's no way of getting it and no way to contact anyone," Key said.
We tried the phone number listed and heard this:
"We're sorry. You have reached a number that has been disconnected or is no longer in service."
Multiple customers have told us they've gone to the store and up to the door only to find sticky notes and letters from fellow customers asking for their shoes to be returned.
"It's just no answers at all is the worst part," Key said.
A nearby business owner says he did see a sign on the door months ago stating the owner was ill and wouldn't be back for a while.
The owner of the floral boutique next door says Brenner's contacted her for help distribute shoes to a handful of customers who called demanding their belongings.
But since then, nothing.
"If we could just get our merchandise back, ya know we would be happy with that," Key said.
WSFA 12 News reached out to the Montgomery Police Department to see if there is anything they can do about getting the items out of the store.
Police were unable to reach the owner and because this is a civil issue, police say they will not investigate.