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Movement for 9-1-1 change grows because of ETX case

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From the American Hotel & Lodging Association:

The American Hotel & Lodging Association (AH&LA) is creating an internal task force comprised of key industry leadership to develop recommendations in response to the issues raised in the petition, Help Enact Kari's Law.  The task force members, representing a cross-section of the lodging industry, will be drawn from among those who own and manage lodging properties across the country, as well as members who have expertise in information technology and security. 

"First and foremost, our sympathies are with the family of Kari Hunt Dunn," said AH&LA President/CEO Katherine Lugar.  "The hotel industry understands the seriousness and importance of the issues raised.  Since this issue impacts other businesses as well, we are reaching out to organizations to work together to ensure it's addressed in a meaningful way across the board."

Like every business in which the public is served, the more than 55,000 properties in the U.S. view guest and employee safety as a top priority, and that includes having the most direct and immediate access to emergency services.   There are many types of telephone systems and configurations in use at lodging properties across the country.  Some hotel telephone systems allow direct access to an outside line for 911 calls, some are set to dial both 9 and 911, and similar to other businesses, some require guests to dial 9 to obtain an outside line.  Hotels must take into consideration a variety of factors, both internal, including operational challenges, and external, including municipal, county, and state requirements.

Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all sectors and stakeholders in the lodging industry, including individual hotel property members, hotel companies, student and faculty members, and industry suppliers. Headquartered in Washington, D.C., AH&LA provides members with national advocacy on Capitol Hill, public relations and image management, education, research and information, and other value-added services to provide bottom-line savings and ensure a positive business climate for the lodging industry. Partner state associations provide local representation and additional cost-saving benefits to members.

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