12 NEWS DEFENDERS get results after featuring empty Troy Walmart - WSFA.com: News Weather and Sports for Montgomery, AL.

12 NEWS DEFENDERS get results after featuring empty Troy Walmart

Posted: Updated:
From totally empty shelves to fully stocked in just over 24 hours, the Troy Walmart is stepping up after a WSFA 12 NEWS DEFENDERS report. From totally empty shelves to fully stocked in just over 24 hours, the Troy Walmart is stepping up after a WSFA 12 NEWS DEFENDERS report.
  • More newsMore>>

  • Malaysia asks world to pray for missing plane clue

    Malaysia asks world to pray for missing plane clue

    Saturday, April 19 2014 5:21 AM EDT2014-04-19 09:21:49 GMT
    The search coordination center says an underwater robotic submarine is expected to finish searching a narrowed down area of the Indian Ocean seabed for the missing Malaysia Airlines plane within the next week,...More >>
    A Malaysian official on Saturday asked the world to "pray hard" for a clue to help find Flight 370, while authorities said a robotic submarine was expected to finish searching a patch of the Indian Ocean seabed within a...More >>
  • Health care site flagged in Heartbleed review

    Health care site flagged in Heartbleed review

    Saturday, April 19 2014 2:45 AM EDT2014-04-19 06:45:14 GMT
    People who have accounts on the enrollment website for President Barack Obama's signature health care law are being told to change their passwords following an administration-wide review of the government's...More >>
    People who have accounts on the enrollment website for President Barack Obama's signature health care law are being told to change their passwords following an administration-wide review of the government's...More >>
  • Auburn woman shot during domestic dispute

    Auburn woman shot during domestic dispute

    Saturday, April 19 2014 12:05 AM EDT2014-04-19 04:05:44 GMT
    Auburn police say a man is facing charges for allegedly shooting a woman during a domestic dispute. Johnnie L. Forte, 59, has been charged with second degree domestic violence. Auburn police officersMore >>
    Auburn police say a man is facing charges for allegedly shooting a woman during a domestic dispute.More >>
TROY, AL (WSFA) -

The 12 NEWS DEFENDERS took you inside the Troy Wal-Mart Wednesday after numerous complaints from our viewers that it was filthy, lacked customer service and many shelves were chronically empty.

Just 24 hours after our initial report, we returned to the store to see what, if anything, had happened, and it appears as though things are changing. Thursday, Wal-Mart corporate told us the Troy store didn't meet its standards and improvements are coming.

"I leave feeling like a criminal, I leave feeling like I'm doing something wrong," said Kelly Norris, a Troy resident.

Norris says she typically has such bad experiences at the Troy Walmart she drives nearly an hour to Montgomery to avoid any shopping problems. Norris and other residents were very frustrated with the store.

It's one of the only stores for residents to shop at in the city, so they turned to WSFA 12 News seeking help. After an investigation Wednesday, the store with empty shelves and is a different scene.

"There are people buzzing around and happy to be there," Norris said.

Another regular shopper, Mary Bean, added, "I've seen a difference today in the prices and management. They had very great deals today."

"They have different managers from different stores and I guess they are here to straighten things out," Lenora Hooten added.

Walmart's corporate office confirmed that it sent employees, from managers to stockers, from other stores in the area trying to create a better shopping experience. Many shoppers believe our investigation brought the change.   

"All of it is because it was aired on television," Cathi Grant said. "When corporate heard a major news network air a story, they are going to stand up and take attention."

Shoppers say they hope the change will be for the long haul.

"Hopefully, this time there will be a change," Grant said, "But I'm not sure."

"I think it will happen when corporate is watching them," Norris added.      

When WSFA 12 News went into the store for a follow-up Thursday, we immediately noticed changes. There were employees everywhere, in every single department, stocking shelves and cleaning. There was also an increased managerial presence.

The store looked cleaner and appeared to have more products. Walmart corporate officials say help from other area stores will be in Troy for the next few days to get the store back in order.

Copyright 2014 WSFA 12 News.  All rights reserved.

Powered by WorldNow