12 NEWS DEFENDERS: Wal-Mart sends corporate executives to Troy - WSFA.com Montgomery Alabama news.

12 NEWS DEFENDERS: Wal-Mart sends corporate executives to Troy store

Posted: Updated:
WSFA 12 News reporter Hannah Lane speaks with a Wal-Mart executive at the Troy Wal-Mart. WSFA 12 News reporter Hannah Lane speaks with a Wal-Mart executive at the Troy Wal-Mart.
  • More newsMore>>

  • Russian aid trucks begin to leave Ukraine

    Russian aid trucks begin to leave Ukraine

    Saturday, August 23 2014 6:48 AM EDT2014-08-23 10:48:03 GMT
    Some of the trucks in a Russian aid convoy that entered Ukraine in a move denounced by Kiev as an invasion are returning to Russia.More >>
    Hundreds of trucks from a bitterly disputed Russian aid convoy to rebel-held eastern Ukraine rolled back across the border into Russia on Saturday.More >>
  • Hamas backs International Criminal Court bid

    Hamas backs International Criminal Court bid

    Saturday, August 23 2014 6:35 AM EDT2014-08-23 10:35:16 GMT
    A senior Hamas leader says the group signed a pledge to back any Palestinian bid to join the International Criminal Court. Such a step could expose Israel - as well as Hamas - to war crimes investigations.More >>
    Hamas has signed a pledge to back any Palestinian bid to join the International Criminal Court, two senior officials in the group said Saturday. Palestinian acceptance of the court's jurisdiction could expose Israel -...More >>
  • Paris to celebrate end to Nazi rule 70 years later

    Paris to celebrate end to Nazi rule 70 years later

    Saturday, August 23 2014 6:12 AM EDT2014-08-23 10:12:37 GMT
    Her code name was Rainer and she had a gun she called Oscar. Not yet 20, she aimed her weapon at a Nazi officer and shot him to death on a Paris bridge on a Sunday afternoon.More >>
    Her code name was Rainer and she had a gun she called Oscar. Not yet 20, she aimed her weapon at a Nazi officer and shot him to death on a Paris bridge on a Sunday afternoon.More >>
TROY, AL (WSFA) -

Fed up with conditions in the town's only Wal-Mart, Troy residents reached out to the 12 News Defenders for help.

We found filthy conditions, poor customer service and merchandise nearly non-existent. Less than 48 hours after WSFA 12 News Defenders uncovered the conditions, executives from the Wal-Mart corporate office came to the city to see for themselves.

"The community as a whole is very passionate about the store and when we aren't living up to their expectations, it really is an issue we need to address," said Keith Morris, Wal-Mart Community Affairs Director.

Top executives say the store was far from meeting the company and community standards. Although unable to detail exactly what steps are being taken, they say changes are certainly in the works. 

"You will see some in visible things in terms of assortment and offerings, but I don't think there is any doubt that we are taking it very seriously and living up to our end of the bargain," Morris said. 

While in the city, executives met with Troy Mayor Jason Reeves who said, "I think the right people know that there is a problem and I feel comfortable they will get things on the right track and I think that has already begun."

The 12 News Defenders once again visited the store and this time we were escorted around, allowed to capture what was taking place. Shelves were being stocked and the store looked clean. Customers say they are once again eager to shop there.

"I'll make it my home again," said Walter Still, a Troy resident. "There is food everywhere, the drinks are stocked up and it's cleaner."

Brundidge Resident, Inez Black chimed in saying, "floors are shiny and all things are stocked and it's really nice in here, lots of improvement."

"We just want it fixed, we want things to be better," Cathi Grant said. "We deserve this."

Shoppers believe with corporate involved it will stay this way even after they're gone.

"They said they want to come back in 6 months and see the same thing they have seen today," said Grant. "If this doesn't happen there are going to be major problems."

"Just because we are here now and looking at the situation that's being discussed, doesn't mean it should be something we forget about in a week," said Morris. "This is a commitment." 

Since we broke this story, viewers in other cities have told us they feel some of their Wal-Mart stores aren't up to standard either. We asked Keith Morris about those concerns. He says this is not a company-wide problem and local managers do have discretion to fix any issues. He encourages shoppers to let them know if they have problems so they can be addressed.

If you see a community issue that needs addressing, contact the 12 News Defenders. Email us as much information as possible at defenders@wsfa.com.​

Copyright 2014 WSFA 12 News.  All rights reserved.

Powered by WorldNow