US Airways apologizes for tweeting pornographic photo - WSFA.com Montgomery Alabama news.

US Airways apologizes for tweeting pornographic photo

Courtesy: Twitter Courtesy: Twitter
PHOENIX (CBS5) -

US Airways spent Monday as one of the top trending topics on Twitter.

Instead of being praised for on-time performance, the airline has been the butt of jokes regarding a pornographic picture accidentally posted on its Twitter page.

Without being too graphic, the photo was a close up shot of a naked woman and a toy plane with an unexpected landing.

At about noon, US Airways was responding to two customers – one of them a teenage girl – who complained about their service on Twitter.

The airline sent two tweets.

One tweet read, "We welcome your feedback. If your travel is complete, you can detail it here for review and follow up."

The second tweet read, "We don't like to hear this. Please provide feedback to our customer relations team here."

Each tweet had a link, which was the embedded pornographic image.

"I would never say it was a good thing that happened," said Valley public relations expert Jason Rose, who continued with a joke. "But, in terms of target marketing, maybe it does allow them to compete with Virgin Airlines a little easier."

The tweets were up for about an hour before US Airways discovered the mistake and deleted them.

The airline then tweeted, "We apologize for an inappropriate image we recently shared as a link in one of our responses. We've removed the tweet and are investigating."

By this time, people had grabbed a screen shot of the naughty tweet, and it went viral.

On Monday afternoon, US Airways issued the following statement:

"We apologize for the inappropriate image we recently shared in a Twitter response. Our investigation has determined that the image was initially posted to our Twitter feed by another user. We captured the tweet to flag it as inappropriate. Unfortunately the image was inadvertently included in a response to a customer. We immediately realized the error and removed our tweet. We deeply regret the mistake and we are currently reviewing our processes to prevent such errors in the future."

Most of the Twitter responses to US Airways' apology have been positive and humorous.

One person wrote, "No apology needed. That just made my whole day."

Rose said he's not surprised by the reaction.

"The public is pretty smart at the end of the day," he explained. "They know it was a mistake. And US Airways acted with an appropriate statement. They could use a little self-deprecating humor themselves probably to escape the situation a little better. But I think they've handled it as good as they could have so far."

Copyright 2014 CBS 5 (KPHO Broadcasting Corporation). All rights reserved.

  • NewsMore>>

  • American ISIS wife endured horror, now wants to come home

    American ISIS wife endured horror, now wants to come home

    Thursday, April 19 2018 7:26 PM EDT2018-04-19 23:26:55 GMT
    Thursday, April 19 2018 7:26 PM EDT2018-04-19 23:26:55 GMT

    Sam Sally says she was coerced by her husband, who has since died, into crossing into ISIS territory while on vacation in Turkey four years ago.

    More >>

    Sam Sally says she was coerced by her husband, who has since died, into crossing into ISIS territory while on vacation in Turkey four years ago.

    More >>
  • Southwest Airlines sought more time for engine inspections

    Southwest Airlines sought more time for engine inspections

    Thursday, April 19 2018 1:02 AM EDT2018-04-19 05:02:22 GMT
    Thursday, April 19 2018 7:23 PM EDT2018-04-19 23:23:51 GMT
    (NTSB via AP). National Transportation Safety Board investigators examine damage to the engine of the Southwest Airlines plane that made an emergency landing at Philadelphia International Airport in Philadelphia on Tuesday, April 17, 2018. The Southwes...(NTSB via AP). National Transportation Safety Board investigators examine damage to the engine of the Southwest Airlines plane that made an emergency landing at Philadelphia International Airport in Philadelphia on Tuesday, April 17, 2018. The Southwes...

    The Federal Aviation Administration's announcement late Wednesday comes nearly a year after the engine's manufacturer recommended the additional inspections, and a month after European regulators ordered their airlines to do the work.

    More >>

    The Federal Aviation Administration's announcement late Wednesday comes nearly a year after the engine's manufacturer recommended the additional inspections, and a month after European regulators ordered their airlines to do the work.

    More >>
  • Police chief pleads guilty to stealing from Christmas fund, department

    Police chief pleads guilty to stealing from Christmas fund, department

    Thursday, April 19 2018 6:36 PM EDT2018-04-19 22:36:33 GMT
    A file photo of Clanton Police Chief Brian Stilwell. (Source: WBRC file photo)A file photo of Clanton Police Chief Brian Stilwell. (Source: WBRC file photo)

    A former law enforcement officer who swore to uphold the law has interrupted his trial on felony ethics violations and fraudulent use of a credit card in order to plead guilty.

    More >>

    A former law enforcement officer who swore to uphold the law has interrupted his trial on felony ethics violations and fraudulent use of a credit card in order to plead guilty.

    More >>
Powered by Frankly