Passengers stranded for hours after bus breaks down on I-85 - WSFA.com Montgomery Alabama news.

Passengers stranded for hours after bus breaks down on I-85

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Passengers were stranded along I-85 for hours on Saturday (Source: WSFA 12 News) Passengers were stranded along I-85 for hours on Saturday (Source: WSFA 12 News)
(Source: WSFA 12 News) (Source: WSFA 12 News)
(WSFA 12 News) (WSFA 12 News)
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MONTGOMERY CO., AL (WSFA) -

A holiday travel nightmare unfolded on Saturday, leaving passengers stranded around mile marker 14 on I-85, which is outside of Montgomery city limits.

Reports say that 65 passengers coming from Atlanta aboard a Megabus were stranded on the side of the interstate for nearly seven hours after their bus broke down. The passengers on the bus included children and senior citizens.

Passengers say that the bus broke down at around 3 p.m. and that they spent hours waiting on a tow truck to tow the bus.

"I am over the top frustrated, you know, over the top," said Mary Gipson, one of the passengers. "First they called and they did have a bus driver in Atlanta, then they called and said they didn't have a bus driver in Atlanta, and then they said they had a charter bus coming, everything they've told us was an absolute lie."

Alabama State Troopers were at the scene to help make sure that all passengers were safe.

Passengers told WSFA 12 News that they spent much of the time waiting on the interstate without food or water. Eventually a "good Samaritan" brought water and snacks to the passengers, who at that point had been stranded for five hours.

Megabus' Associate Director of Corporate Affairs, Sean Hughes released this statement on Saturday saying:

"At approximately 3:30 PM. Eastern Time, a bus departing from Atlanta en route to Montgomery, Alabama encountered a mechanical issue near Montgomery Alabama. The driver safely pulled the bus over to the side of the road. A maintenance crew was immediately dispatched. The bus was unable to be immediately repaired. A relief bus is en route to retrieve the customers in order to transport them to their final destination. The bus is currently minutes away. Customers have been provided continuous updates, as well as complimentary meal and beverages.

We sincerely apologize to the affected customers for the inconvenience and have provided everyone with a full refund."

Megabus also stated that they stopped at McDonalds after all passengers were aboard the relief bus, and that passengers could order "anything they wanted" which was paid for by the transportation company.

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