West Montgomery Probate Office receives technology upgrade - WSFA.com Montgomery Alabama news.

West Montgomery Probate Office receives technology upgrade

(Source: WSFA 12 News) (Source: WSFA 12 News)

Next time you go to the Probate Office on Mobile Highway, you can expect a new experience.

The Probate Office has implemented the Q-matic Queuing System at the West Montgomery Office.

Q-Matic specializes in customer service counseling, customer flow, service efficiency, and efficiency reporting. The system in place will help lower waiting times for customers, and increase office efficiency.

"It now allows us to really decrease customer wait time, improve productive, and efficiently increase overall operations," Probate Judge Steven Reed said. "The public is going to benefit from it as well as our staff and the other probate offices."

Reed says all probate offices will receive an upgrade, and the office on Atlanta Highway should have the same system in place in the next week.

Reed plans to expand the Q-matic Queuing System service to all other probate office locations.

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