Survey says T-Mobile offers best customer service in the industr - WSFA.com Montgomery Alabama news.

Survey says T-Mobile offers best customer service in the industry

© T-mobile © T-mobile
  • TechMore>>

  • H&R Block Tax Survey: Top Concerns if Tax Refund is Delayed

    H&R Block Tax Survey: Top Concerns if Tax Refund is Delayed

    Nearly half of American taxpayers are somewhat or very dependent on receiving a tax refund from the IRS. The survey of 3,000 Americans and commissioned by H&R Block also found that if a tax refund was delayed, the biggest concern for one in four respondents would be not having enough money to meet required financial commitments like rent and bills. The IRS is required to hold refunds for returns claiming the earned income tax credit (EITC) and additional child tax credit (ACTC) u...

    More >>

    Nearly half of American taxpayers are somewhat or very dependent on receiving a tax refund from the IRS. The survey of 3,000 Americans and commissioned by H&R Block also found that if a tax refund was delayed, the biggest concern for one in four respondents would be not having enough money to meet required financial commitments like rent and bills. The IRS is required to hold refunds for returns claiming the earned income tax credit (EITC) and additional child tax credit (ACTC) u...

    More >>
  • CES 2018 - Smart home with Mario Armstrong

    CES 2018 - Smart home with Mario Armstrong

    CES 2018 recently unveiled the latest consumer technology and innovations in Las Vegas....and Digital Lifestyle Expert Mario Armstrong partnered with some of the cool, connected products heading straight to our homes.  Check out BestofCES.com for more on these cool gadgets and for more CES 2018 coverage. LG SmartThinQ™ makes it simple to manage your LG appliances from a single app (for Android or iOS) or voice controls using Google Assistant or Amazon Alexa. ...

    More >>

    CES 2018 recently unveiled the latest consumer technology and innovations in Las Vegas....and Digital Lifestyle Expert Mario Armstrong partnered with some of the cool, connected products heading straight to our homes.  Check out BestofCES.com for more on these cool gadgets and for more CES 2018 coverage. LG SmartThinQ™ makes it simple to manage your LG appliances from a single app (for Android or iOS) or voice controls using Google Assistant or Amazon Alexa. ...

    More >>
  • CES 2018 - Opening day with Mario Armstrong

    CES 2018 - Opening day with Mario Armstrong

    The hottest consumer electronics and technology were recently unveiled at CES 2018 in Las Vegas…and Digital Lifestyle Expert Mario Armstrong partnered up with some of the exciting brands and products headed our way.  Go to BestofCES.com to learn more about these cool, new devices and for more CES 2018 coverage!

    More >>

    The hottest consumer electronics and technology were recently unveiled at CES 2018 in Las Vegas…and Digital Lifestyle Expert Mario Armstrong partnered up with some of the exciting brands and products headed our way.  Go to BestofCES.com to learn more about these cool, new devices and for more CES 2018 coverage!

    More >>

By Malarie Gokeu
Provided by


Talking to customer service representatives in person or on the phone is rarely easy. Just ask the customer who tried to cancel with Comcast. Many users choose to head to the Web to find a solution instead, rather than risk berating an innocent rep. Sometimes, the answer isn’t online, though, so you have to go through all three channels just to get an answer. Needless to say, doing so tends to make customers very irate.

In a recent study JD Power found that of all the U.S. carriers, T-Mobile ranks highest in customer satisfaction, mainly because it solves users’ problems and answers their questions quickly, accurately, and kindly. More customers said that T-Mobile is “among the best” and gave the Uncarrier a five-star rating. The only other carriers to achieve such high marks were AT&T and Metro PCS. AT&T came in a close second behind T-Mobile with 788 points out of 1000. T-Mobile had 792 points.

Verizon and Sprint lagged behind with just 772 and 748 points and 3 and 2 star ratings respectively. Meanwhile, Metro PCS amassed 741 points and a 5-star rating, making it the top scorer in the non-contract category.

Shorty after the study was released, T-Mobile announced that it now has 50.5 million subscribers, up by 1.5 million this quarter alone. This is the fifth consecutive quarter in which T-Mobile has aded 1 million+ new subscribers. The company also turned a profit again. To celebrate, T-Mobile announced that Voice Over LTE (VoLTE) is now available for all its customers across the nation.

“We have completely reversed T-Mobile’s trajectory and started a revolution that is changing the rules in wireless,” John Legere, President and CEO of T-Mobile said in a press release. “Now — with more than 50 million customers, 1.5 million customers added this quarter and 5 quarters in a row of over 1 million net new customers — we are proud to be the fastest growing wireless company in America, with the fastest 4G LTE network and, just this morning, recognized for having the best Customer Service nationwide.”

It would seem that the Uncarrier is picking up momentum. Recently, T-Mobile announced a new family plan promotion, which more than doubles the amount of free data for families of four. In the meantime, reports hint that T-Mobile is gearing up to acquire Sprint, but the purchase may be delayed, perhaps to September

This article was originally posted on Digital Trends

Content provided by
INFORMATIONAL DISCLAIMER The information contained on or provided through this site is intended for general consumer understanding and education only and is not intended to be and is not a substitute for professional financial or accounting advice. Always seek the advice of your accountant or other qualified personal finance advisor for answers to any related questions you may have. Use of this site and any information contained on or provided through this site is at your own risk and any information contained on or provided through this site is provided on an "as is" basis without any representations or warranties.
Powered by Frankly