Delta Shuttle to cancel 'Guaranteed Seat' Policy - WSFA.com Montgomery Alabama news.

January 28, 9:10 a.m.

Delta Shuttle to cancel 'Guaranteed Seat' Policy

ATLANTA(AP)_ Delta Air Lines passengers no longer will be guaranteed a seat on its hourly Shuttle flights under the latest policy change announced by the struggling carrier.

Under its current policy, customers on Delta Shuttle flights between Washington, New York and Boston are guaranteed a seat on any flight. If the airline is unable to provide one within 30 minutes of the desired time, the passenger is issued a free one-way Shuttle ticket.

That "guaranteed seat" policy will be eliminated next week. In an e-mail to frequent fliers, Delta said the move would allow the airline to more effectively allocate its planes across its network.

Delta spokeswoman Benet Wilson said customers who are not placed on their desired flight still will be booked on the next available flight. But the 30-minute guarantee will no longer apply.

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