Wiregrass 211 call center breaks 10 year call volume record - WSFA.com Montgomery Alabama news.

Wiregrass 211 call center breaks 10 year call volume record

(Source: WSFA 12 News) (Source: WSFA 12 News)
(Source: WSFA 12 News) (Source: WSFA 12 News)
WIREGRASS, AL (WSFA) -

Wiregrass 211 call center is winding down after one of their busiest months in their 10 year history.

November is typically their highest call volume month, but this year it broke records. The center got 2,280 calls, according to Executive Director David Duke. That’s nearly 700 more calls than last November and the most calls they’ve gotten in one month since opening.

“We’re just glad that we’re here and able to provide a service,” said Duke.

Wiregrass 211 provides information and connects people living in Barbour, Covington, Coffee, Dale, Geneva, Henry and Houston counties to about 900 agencies to help them with specific needs. The center says some of the calls last month were related to getting help with food assistance or upcoming holiday needs, but they’re also seeing more people calling requesting help with healthcare needs.

“Anybody who contacts us health wise and they don’t have health insurance, we’re making sure they are aware of local programs here in our area and people who can help work with them and navigate through that process,” said Duke.

The service also connects people with resources if they’re interested in giving back.

Duke says the high call volume numbers could be because of more community awareness.  

“People could look at it and say, wow there are a lot of people in the Wiregrass who need help. I think that that is true. I think there're a lot of people across the state who need help. I think there are more people in the Wiregrass area and this region who may be aware of 211 than other regions. When Hurricane Irma came through we had the evacuees come through and 211 was extremely visible in the community,” said Duke.

The call center has three employees on staff and nine volunteers. Workers say although November was hectic, being able to service such a large number of people was worth it. 

“At the end of the day your mind is kind of boggled, but you go home feeling you did something really special. It’s a good day,” said Sandy Hilton, 211 Call Center Employee.

The center doesn’t expect numbers to increase in the month of December.

In addition to getting help through the Wiregrass 211 Call Center, you can also get help online or through the text service.

Copyright 2017 WSFA 12 News. All rights reserved. 

  • NewsMore>>

  • Report: FBI probe docs list range of payments to top players

    Report: FBI probe docs list range of payments to top players

    Friday, February 23 2018 10:37 AM EST2018-02-23 15:37:22 GMT
    Friday, February 23 2018 7:37 PM EST2018-02-24 00:37:04 GMT
    Bank records and other expense reports that are part of a federal probe into college basketball list a wide range of impermissible payments from agents to at least two dozen players or their relatives. (Source: NCAA)Bank records and other expense reports that are part of a federal probe into college basketball list a wide range of impermissible payments from agents to at least two dozen players or their relatives. (Source: NCAA)

    Bank records and other expense reports that are part of a federal probe into college basketball list a wide range of impermissible payments from agents to at least two dozen players or their relatives, according to...

    More >>

    Bank records and other expense reports that are part of a federal probe into college basketball list a wide range of impermissible payments from agents to at least two dozen players or their relatives, according to documents obtained by Yahoo Sports.

    More >>
  • Ex-Trump aide pleads guilty, will cooperate in Russia probe

    Ex-Trump aide pleads guilty, will cooperate in Russia probe

    Friday, February 23 2018 12:14 AM EST2018-02-23 05:14:34 GMT
    Friday, February 23 2018 7:36 PM EST2018-02-24 00:36:36 GMT
    (AP Photo/Alex Brandon, File). FILE - in this Feb. 14, 2018, file photo, Rick Gates departs Federal District Court in Washington. In a dramatic escalation of pressure and stakes, special counsel Robert Mueller filed additional criminal charges Thursday...(AP Photo/Alex Brandon, File). FILE - in this Feb. 14, 2018, file photo, Rick Gates departs Federal District Court in Washington. In a dramatic escalation of pressure and stakes, special counsel Robert Mueller filed additional criminal charges Thursday...

    Special counsel Robert Mueller has filed additional criminal charges against President Donald Trump's former campaign chairman and his business associate.

    More >>

    Special counsel Robert Mueller has filed additional criminal charges against President Donald Trump's former campaign chairman and his business associate.

    More >>
  • After school shooting, Florida leaders propose new gun laws

    After school shooting, Florida leaders propose new gun laws

    Thursday, February 22 2018 11:34 PM EST2018-02-23 04:34:46 GMT
    Friday, February 23 2018 7:35 PM EST2018-02-24 00:35:33 GMT
    (Mike Stocker/South Florida Sun-Sentinel via AP). Mourners attend the funeral service for Marjory Stoneman Douglas High School assistant football coach, Aaron Feis. at the Church by the Glades in Coral Springs, Fla., Thursday, Feb. 22. 2018. Football p...(Mike Stocker/South Florida Sun-Sentinel via AP). Mourners attend the funeral service for Marjory Stoneman Douglas High School assistant football coach, Aaron Feis. at the Church by the Glades in Coral Springs, Fla., Thursday, Feb. 22. 2018. Football p...

    'Abject breakdown on all levels': Florida high school where ex-student accused of fatally shooting 17 people reopening to teachers Friday amid revelations an armed officer on campus did nothing to stop suspect,...

    More >>

    'Abject breakdown on all levels': Florida high school where ex-student accused of fatally shooting 17 people reopening to teachers Friday amid revelations an armed officer on campus did nothing to stop suspect, other issues.

    More >>
Powered by Frankly