Guardian Credit Union correcting issues with customer accounts

Guardian Credit Union correcting issues with customer accounts

MONTGOMERY, Ala. (WSFA) - Guardian Credit Union says it’s working to correct customer accounts after a problem with its card processor.

A statement on the credit union’s website Tuesday morning said transactions were posting to accounts multiple times.

Guardian says the issue has since been resolved.

“We are working diligently to correct all member accounts that have been affected by the situation. We apologize for the inconvenience that this has caused and will continue to update our members on the progress," said Vice President of Marketing Rachel Stewart in an email.

The credit union also said rumors of this problem being the result of a hack or other malicious activity weren’t true.

Along with multiple transactions, customers who contacted WSFA 12 News reported long lines at branches and long wait times over the phone.

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