Max Credit Union employee accused of sharing customer info on social media

Published: Mar. 18, 2015 at 3:26 AM CDT|Updated: Apr. 17, 2015 at 3:35 AM CDT
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(Source: Max Facebook page)
(Source: Max Facebook page)

MONTGOMERY, AL (WSFA) - A social media firestorm involving a River Region credit union is burning after an alleged breach of customer privacy by a credit union employee. Max Credit Union customers are demanding answers after they claim an employee shared a customer's personal information on Facebook.

The Senior VP of Marketing at Max Credit Union confirmed the credit union was alerted to the alleged incident last Thursday and that there is an investigation underway led by "legal authorities". The Max employee has been placed on leave.

Screenshots of the alleged posts were found on the Facebook group 'Prattville-Millbrook Montgomery Black List'. The user gives information about a couple, who they claim have an account with a negative balance.

The posts use the hashtags, "perks of my new job" and "I know everyone's dirt."

Max Credit Union would not confirm or deny the posts, simply saying that they are letting the "investigative process work itself out."

When asked if an employee has been accused of doing something unprofessional with social media, Senior VP of Marketing at Max Credit Union, DJ Markwell, answered, "Yes."

"Because of privacy issues we have to protect the privacy issues of the customers and the privacy issue of the employee," Markwell said. "So we're just having to let that take its natural flow. When that's finished we'll know exactly what's going on and what's not going on," he added.

About an hour Markwell spoke with WSFA 12 News, a statement was posted on the credit union's Facebook page.

"MAX is working with local authorities to investigate reports alleging that a MAX employee commented on social media concerning a customer account. A thread of commentary began on the company's Facebook page on Friday, March 13, and MAX has responded on its page to those concerned that the matter is under investigation.

We are collecting and analyzing all relevant facts and data. In the meantime, we emphasize the seriousness of our commitment to protecting our customers' personal information. As always, any claims are taken extremely serious and are thoroughly investigated. MAX will continue to work with authorities to find the truth and take all appropriate action."

Markwell said there are so many erroneous social media posts out there he can't deal with them all.

In compliance with company policy, Max officials say the accused employee has been placed on leave pending the outcome of the investigation.

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