Consumer Reports uncovers issues with laptops

Published: Sep. 30, 2015 at 8:57 PM CDT|Updated: Oct. 9, 2015 at 12:31 AM CDT
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MONTGOMERY, AL (WSFA) - If you have an older laptop, prepare for it to stop working.

Consumer Report's latest survey finds laptops that are more than three years old are much more likely to break. Once it's five years old, 25 percent have had a serious problem.

Apple laptops are far less likely to need repairs than other brands, according to Consumer Report's survey of more than 58,000 of its subscribers.

After the third year of ownership, there's just a 10 percent chance Apple laptops will have a problem. That's significantly less than Samsung, Gateway Acer, Lenovo, Toshiba, HP, Dell and Asus.

Karen Jaffe, Survey Research Manager for Consumer Reports says, "Well, our survey finds that the more you use your laptop, the more likely it is
to break. However, with Apple, people use them quite a bit, yet they still have a very low failure rate."

Nonetheless, if you buy an Apple computer, Consumer Reports does recommend buying Apple Care.

"Although Apple laptops are less likely to break, when they do break, the problem tends to be more severe," Jaffe said.

Repairing an Apple laptop is usually more expensive; often costing $300 or more.

Still, Consumer Reports rates Apple's tech support the best in the business based on a separate survey of 3,000 subscribers.

Jaffe adds, "With many PC manufacturers, you have about a fifty-fifty chance of actually getting your problem fixed if you call tech support. Dell and Lenovo tend to be a bit better, but even with them, only about 61 percent are going to get fixed."

Apple's success rate is much higher, solving the problem 83 percent of the time.

Consumer reports says if an older laptop stops working, your first step should be to Google the problem to see if there's a quick fix on an online forum.

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