Tax refund glitch becomes a nightmare for Prattville man

Published: Apr. 7, 2016 at 12:28 AM CDT|Updated: May. 7, 2016 at 1:21 AM CDT
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(Source: WSFA 12 News)
(Source: WSFA 12 News)

MONTGOMERY, AL (WSFA) - Imagine getting a check for $6,000 only to find out a month later you have to give $5,000 of it back.

That's the nightmare Prattville resident Stanley Michaud found himself in after he received and spent his tax refund this year.

Michaud was filing jointly with his wife for the first time so he decided to go to H&R Block for help.

According to Michaud, the software at H&R Block was having trouble processing his disability check into the system.

The accountant told him to go ahead and file his return, and they could adjust it later.

But when Stanley went to file his amended return, the final results went from him receiving a $6,000 refund to owing the government nearly $5,000.

"I just wanted it done right and apparently I chose the wrong people to go to. It was nothing I did, I didn't enter anything in. I didn't have the software. I didn't use their software. I figure a big company like that would stand behind their mistake," Michaud said.

But they didn't. At least, not at first. Michaud even paid for their "peace of mind" insurance, but his claim was denied three times.

"When you go to a professional, I was trying to avoid all of that," Michaud said. "And it turns out, you know, that peace of mind insurance I bought hasn't given me any peace at all."

Hours before our interview, we emailed Michaud's story to H&R Block hoping to get a response. The timing of their response couldn't have been better. In the middle of our interview, Michaud's phone rang. It was H&R Block.

"They said they had a note this morning from the corporate office saying they're paying Stanley Michaud's claim," Michaud said.

Stunned, Michaud couldn't believe what had just happened.

"You know, it takes a lot of stress off my shoulders. I am truly relieved, and I've done been around the world with this. Until I came to you, nothing got done," Michaud said.

Michaud was in the process of hiring a lawyer, but now he finally has the peace of mind he paid for.

Copyright 2016 WSFA 12 News. All rights reserved.